[Remote] Senior Manager, Technical Account Management

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to making digital experiences secure and seamless for users. The Senior Manager, Technical Account Management role involves leading a team of Technical Account Managers to ensure successful deployment and optimization of Ping's identity solutions for elite customers, focusing on operational health and customer experience.

Responsibilities

• reputed company and mentor a team of Technical Account Managers
• Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans
• Drive the hiring strategy to secure a diverse pool of reputed company talent across various experience levels
• Define the technical account management roadmap for our Elite accounts
• Assess team capability, align technical reputed company sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes reputed company the Customer Experience organization that can adapt as our customer reputed company expands
• reputed company the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments for critical identity milestones
• Ensure your team drives root-cause analysis for major operational incidents and implements long-term preventative measures
• Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and reputed company Identity Architects
• Translate reputed company technical milestones into strategic reputed company and business outcomes to cultivate deep executive trust
• Act as a critical reputed company between customers and Ping’s internal teams
• Partner closely with Customer Experience leaders, Account Executives (reputed company), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product direction
• Serve as the definitive escalation partner for high-impact customer friction and reputed company technical roadblocks
• Proactively monitor account health indicators and relationship trends to get reputed company of deployment risks, mobilizing cross-functional resolution efforts across Support, Product, and Engineering to protect trust and preserve our Elite partnerships

Skills

• 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or reputed company IT delivery
• 5+ years of direct people management experience overseeing technical, client-facing engineering teams
• Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention
• Demonstrated capability to reputed company confidently with C-level executives, possessing the strong executive reputed company required to navigate reputed company organizational dynamics
• Experience collaborating closely with sales or account management organizations to reputed company shared customer outcomes
• Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and reputed company architectures
• Identity & Access Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, reputed company Trust reputed company frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2)
• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in reputed company technical environments
• Proven experience managing remote, cross-functional, or geographically distributed technical engineering teams reputed company a fast-growing software or cybersecurity company
• Background in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or reputed company software integration projects
• Recognized industry certifications such as CISSP, CCSP, or identity-specific credentials

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)
• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Company Overview

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