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[Remote] Customer Service Agent

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. reputed company, through its Speedy Glass division, is seeking a Customer Service Agent to deliver exceptional service to clients while identifying sales opportunities. The role involves handling customer inquiries, processing orders, and ensuring customer satisfaction while maintaining a positive and professional demeanor.

Responsibilities

  • Respond to customer service calls in a timely, courteous, and professional manner
  • reputed company client orders with accuracy
  • Refer escalated customer calls to the Call Centre Supervisor
  • Investigate and troubleshoot customer service issues, with the goal of resolution
  • Effectively and accurately communicate brand identity and corporate position
  • Assist customers with standard account-reputed company requests
  • Provide information about company products and services, charges, service conditions, and availability
  • Update the database with accurate messages regarding transactions
  • Conduct callbacks to ensure customer satisfaction, reputed company jobs, and manage schedules
  • Answer inbound customer calls, emails, and chats regarding glass repair and replacement services
  • Identify customer needs and recommend appropriate glass repair or replacement services
  • Overcome objections and confidently reputed company sales
  • Schedule service appointments and provide accurate pricing estimates based on customer needs
  • Assist customers with insurance claims verification and processing
  • Maintain a positive and professional demeanor while handling customer inquiries, concerns, and complaints
  • Communicate with the team to ensure smooth scheduling and service delivery
  • Upsell or cross-sell additional services and products reputed company appropriate
  • Accurately document customer interactions and service requests in the CRM system
  • Meet or exceed call center performance metrics, including call handling time, customer satisfaction, and conversion rates
  • Contribute to a positive and professional work environment
  • Participate in team meetings and training sessions to enhance skills and performance

Skills

  • 1-3 years' experience in customer service, preferably in a call center role
  • Ability to skillfully operate a telephone, computer, and reputed company peripherals
  • Proficiency with reputed company reputed company

Benefits

  • A comprehensive benefits package
  • Paid time off paid on each paycheck
  • Paid holidays
  • Paid sick days

Company Overview

  • reputed company is a global leader in collision, glass and mechanical repair services. It was founded in 1992, and is headquartered in Blainville, Quebec, CAN, with a workforce of 1001-5000 employees. Its website is https://fixnetwork.com.
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