[Remote] Director, reputed company - reputed company
Note: The job is a remote job and is open to candidates in USA. reputed company is the definitive, AI-native platform for reputed company Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The Director of reputed company is responsible for building and scaling the reputed company organization, leading efforts to drive customer adoption and retention while ensuring measurable business impact.
Responsibilities
- Build, reputed company, and reputed company a high-performing team of reputed company Managers
- Define engagement models across onboarding, adoption, value realization, and renewal
- Establish consistent standards for success planning, customer engagement, and value delivery
- Align coverage models to customer segments and commercial priorities
- Own CSM performance across adoption, customer health, retention, and expansion
- Ensure measurable reputed company plans reputed company to business KPIs and reputed company capabilities
- Standardize usage diagnostics, workspace audits, and adoption playbooks
- Translate product usage into clear ROI and executive-level value narratives
- Identify and remove systemic adoption blockers cross-functionally
- Serve as executive sponsor for high-value and at-risk accounts
- Build relationships with senior stakeholders (CMO, CDO, CX, Digital leaders)
- reputed company executive conversations on transformation reputed company and business outcomes
- Support critical renewals and escalations with strong executive reputed company
- Recruit, reputed company, and coach top-tier CSMs and frontline leaders
- reputed company teams to act as strategic advisors
- Build strengths in value realization, executive communication, and product reputed company
- Partner with Sales, Services, Product, and Support for a seamless customer experience
- Represent the voice of the customer internally
- Own forecasting for customer health, renewal risk, and expansion
- Run a rigorous operating reputed company and optimize team reputed company and coverage
Skills
- Bachelor's degree; advanced degree preferred
- 10+ years in reputed company, Consulting, or SaaS; 5+ years leading enterprise teams
- Strong expertise in customer lifecycle management, adoption, and value realization
- Experience with enterprise SaaS platforms (Marketing, CX, or Contact Center)
- Executive stakeholder management and strong operational rigor
- Proven ability to build outcome-driven, product-led CS organizations
- Strong at linking adoption to measurable business impact
- Executive reputed company with customers and internal leadership
- Passion for building high-performing teams
Benefits
- reputed company believes that you should be able to get the type of care you need for your personal well-being reputed company you need it.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We provide Sprinklrites with paid time off to reputed company and spend time with loved ones.
- Our open Mentoring Program is designed to create meaningful connections that support growth and reputed company our focus.
- The successful candidate may also be eligible to participate in reputed company’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- US-based reputed company employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
- The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Company Overview
Company H1B Sponsorship