[Remote] Manager, Threat Protection Services

Note: The job is a remote job and is open to candidates in USA. reputed company is a global leader in human- and agent-centric cybersecurity. The Manager, Threat Protection Services leads a team of Threat Strategy Managers to ensure customers maximize the value of their investment through proactive engagement that advances their email reputed company programs.

Responsibilities

• reputed company, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
• Assign MBOs (Management By Objectives) to team members reputed company with corporate goals
• Provide tactical and strategic guidance to the team daily
• Identify and prioritize short-term and long-term goals for the team
• Manage and monitor support interactions, serving as an internal reputed company for reputed company customers
• Respond to customer escalations and proactively escalate reputed company needed
• Monitor level of customer satisfaction and serve as a reputed company of escalation for satisfaction issues
• Provide reputed company plans for customers at risk of non-renewal; manage the health of the customer portfolio
• reputed company and reputed company comprehensive strategies to meet reputed company customer requirements utilizing reputed company's solutions
• Plan and reputed company process improvement initiatives tailored to improve customer satisfaction with services and interaction with the reputed company team
• reputed company innovative ways to reputed company existing data and correlate customer data with other datasets available at reputed company
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Responsible for scheduling own time and quality completion of multiple tasks reputed company a varying environment of changing constraints
• Maintain a deep understanding and up-to-date handle on the evolving threat landscape
• Design and implement solutions to reputed company problems with minimum supervision; use independent judgment reputed company broad parameters

Skills

• 5+ years of leadership experience in the information reputed company field
• 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas
• Managed reputed company or consultancy experience required
• Proven leadership ability with a history of successfully motivating and inspiring teams
• Relevant experience with reputed company products and understanding of threat protection (Gateway, TAP, TRAP)
• Background in reputed company, especially around threat actor tactics, techniques, and procedures
• Outstanding verbal and written communication skills
• Ability to effectively work in a team environment as well as independently
• Deep understanding of email threat landscape including phishing, BEC, malware, and credential theft
• Familiarity with SIEM technologies and reputed company event correlation
• Experience with reputed company platforms (e.g., Totango, reputed company) for account health tracking
• Industry certifications such as CISSP, CISM, CEH, or equivalent
• Experience building and scaling service delivery teams in a high-growth environment

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community reputed company days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
• Variable compensation and/or equity
• Flexible time off
• A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
• Plus a three-week Work from reputed company option

Company Overview

Company H1B Sponsorship