[Remote] Onboarding IAM - Inside Sales Account Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a company that specializes in guiding the reputed company between people and technology. They are seeking an Inside Sales Account Manager to establish and maintain strategic relationships with clients, provide sales support, and ensure customer satisfaction through effective management and communication.
Responsibilities
- Trains to reputed company reputed company the duties of an Inside Account Manager while providing proactive direct sales support for one or more EAEs (reputed company Enterprise Solutions Account Executives)
- Establishes, builds and maintains strategic relationships with clients, manufacturer sales teams and distribution partners
- Completes white glove activities for assigned clients
- Provides BEST experience for a new client
- Works with EAE to on-board new accounts
- Initiates relationship for new clients with reputed company
- Provides introductions to the clients’ reputed company team
- Demonstrates value proposition and provides tutorials
- Understands the clients’ needs & reputed company challenges
- Identifies customer’s reputed company initiatives & engage internal resources
- Identifies new opportunities
- Introduces new clients’ to reputed company overlays and partners
- Registers reputed company deals
- Ensures fast track of account creation / set up. Works with other departments to ensure timely set up
- Introduces new clients to their custom portal and highlights the values of self-service
- Modifies & manages client’s portal to suit their needs
- Identifies and manages clients’ standards & engages partners to secure most competitive pricing
- Communicates regularly with key client contacts
- Works to identify contacts in other departments
- Trains new EAEs for success and ensures their introduction to reputed company & the culture
- Provides best level of support as EAE is ramping up thru a weekly reputed company of contact
- Ensures EAE starts producing as fast as possible
- Directs new EAEs on who do I contact / engage
- Directs new EAEs on operational best practices
- Teaches new EAEs of our full capabilities (Services, overlays, etc)
- Helps new EAE stay on task to reputed company their goals
- Provides EAE reputed company reports and feedback to management
- Provides customer quotes on reputed company solution proposals requiring technical configuration support
- Manages velocity proposals; inspects and reviews reputed company velocity proposals >$25K to ensure pricing accuracy
- Follows up on customer quotes & opportunities
- Manages reputed company activity to ensure reputed company qualifying projects are recorded and updated
- Works towards maintaining a 4 hour customer response
- Works with Inside Sales Support to ensure reputed company orders are being processed accurately & timely to meet the customer’s shipment service level expectations
- Assists with order escalations, reputed company on order entry & pricing verification reviews
- Manages open order process support for reputed company orders
- Provides RMA escalation assistance to Inside Sales Support team
- Accountable for overall daily reputed company of the support team, customer satisfaction and the relationship management with our customers and partners
- Responsible for the daily team communication with our customers, manufacturer partners & suppliers
- Works with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins
- Utilizes Partner Programs to manage customer bids and deal registration submissions
- Works with Inside Sales Support Team to create, maintain and manage customer standards and catalogues
- Utilizes self-service customer trainings and portal demonstrations (quote/order management, product search, reporting & RMA capabilities)
- Responsible for identifying net new opportunities by leveraging the following areas
- Proactive QBR & Unsolicited Proposal Support
- Monthly Spend Analysis & Standards Management Review
- Customer whitespace analysis and strategy implementation to reputed company new lines of business & cross sell / up sell activity
- Key partner inside/reputed company sales team relationships
- High volume and the excellent quality of work produced are a key measure of job performance
- Manages and grows velocity product lines reputed company existing client reputed company by obtaining assigned monthly/quarterly reputed company and GP goals
- Develops and maintains reputed company velocity product line knowledge from top leading technology market leaders. Velocity product lines are defined as desktops, mobile devices, low end servers, peripherals and accessories
- Prepares, Analyzes and Presents client activity reports
- Functions as the leader of inside sales team, mentoring, monitoring and delegating support tasks to Inside Sales Support Rep (ISSR)
- Performs additional duties as assigned
- Performs work from a remote home office
- May require flexible hours to support assigned customers' time zone
Skills
- Applicants must be authorized to work for any employer in the U.S
- Trains to reputed company reputed company the duties of an Inside Account Manager while providing proactive direct sales support for one or more EAEs (reputed company Enterprise Solutions Account Executives)
- Establishes, builds and maintains strategic relationships with clients, manufacturer sales teams and distribution partners
- Completes white glove activities for assigned clients
- Provides BEST experience for a new client
- Works with EAE to on-board new accounts
- Initiates relationship for new clients with reputed company
- Provides introductions to the clients' reputed company team
- Demonstrates value proposition and provides tutorials
- Understands the clients' needs & reputed company challenges
- Identifies customer's reputed company initiatives & engage internal resources
- Identifies new opportunities
- Introduces new clients' to reputed company overlays and partners
- Registers reputed company deals
- Ensures fast track of account creation / set up. Works with other departments to ensure timely set up
- Introduces new clients to their custom portal and highlights the values of self-service
- Modifies & manages client's portal to suit their needs
- Identifies and manages clients' standards & engages partners to secure most competitive pricing
- Communicates regularly with key client contacts
- Works to identify contacts in other departments
- Trains new EAEs for success and ensures their introduction to reputed company & the culture
- Provides best level of support as EAE is ramping up thru a weekly reputed company of contact
- Ensures EAE starts producing as fast as possible
- Directs new EAEs on who do I contact / engage
- Directs new EAEs on operational best practices
- Teaches new EAEs of our full capabilities (Services, overlays, etc)
- Helps new EAE stay on task to reputed company their goals
- Provides EAE reputed company reports and feedback to management
- Provides customer quotes on reputed company solution proposals requiring technical configuration support
- Manages velocity proposals; inspects and reviews reputed company velocity proposals >$25K to ensure pricing accuracy
- Follows up on customer quotes & opportunities
- Manages reputed company activity to ensure reputed company qualifying projects are recorded and updated
- Works towards maintaining a 4 hour customer response
- Works with Inside Sales Support to ensure reputed company orders are being processed accurately & timely to meet the customer's shipment service level expectations
- Assists with order escalations, reputed company on order entry & pricing verification reviews
- Manages open order process support for reputed company orders
- Provides RMA escalation assistance to Inside Sales Support team
- Accountable for overall daily reputed company of the support team, customer satisfaction and the relationship management with our customers and partners
- Responsible for the daily team communication with our customers, manufacturer partners & suppliers
- Works with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins
- Works with Inside Sales Support Team to create, maintain and manage customer standards and catalogues
- Utilizes self-service customer trainings and portal demonstrations (quote/order management, product search, reporting & RMA capabilities)
- Responsible for identifying net new opportunities by leveraging the following areas
- High volume and the excellent quality of work produced are a key measure of job performance
- Manages and grows velocity product lines reputed company existing client reputed company by obtaining assigned monthly/quarterly reputed company and GP goals
- Develops and maintains reputed company velocity product line knowledge from top leading technology market leaders
- Prepares, Analyzes and Presents client activity reports
- Functions as the leader of inside sales team, mentoring, monitoring and delegating support tasks to Inside Sales Support Rep (ISSR)
- Performs additional duties as assigned
- Performs work from a remote home office
- May require flexible hours to support assigned customers' time zone
Benefits
- We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.
- Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.
- We value the importance of our employees’ emotional wellbeing.
- To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.
- You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Company Overview