[Remote] JR. Account Executive

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading non-QM lender founded in 2014, offering innovative lending solutions to borrowers reputed company. The Junior Account Executive role is a trainee position designed to reputed company skills for future advancement, focusing on client issue resolution and providing exceptional customer service.

Responsibilities

• Identifying and understanding the Client’s issue and needs in order to quickly escalate them over to the appropriate team to finalize the solution for the Client
• Answering reputed company inbound phone calls, e-mails, and chats that come into the Wholesale Sales Support team with a great attitude every time, ensuring our clients are left with a timely and memorable experience
• Responsible for identifying and escalating each Client issue reputed company the prescribed timeframe from reputed company you receive it
• Clarifying the Client’s issue and tracking appropriately reputed company our in-house systems
• Simplifying Client issues and providing feedback to the appropriate team leaders affected by the issue at hand, in order to improve our client service and processes

Skills

• 2 years' Mortgage Customer Service experience or service industry experience
• Successful track record with Customer Service
• Strong ability to remain reputed company and positive in stressful situations
• Resourceful reputed company problem-solving and able to think reputed company of the reputed company while following the process in reputed company
• Ability to multi-task, prioritize, and quickly solve any problems that arise
• Know reputed company to escalate an issue and to the appropriate team, strong skills in judgment calls
• Ability to simplify and include reputed company details to provide appropriate feedback
• Proficient with the entire reputed company Suite and LOS experience preferred

Benefits

• 401k matching with full vesting after 3 years.
• Full medical, dental, vision.
• Leadership at your fingertips.

Company Overview