[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company Health, Inc. is a company focused on providing healthcare solutions, and they are seeking a Customer Service Specialist to be the primary reputed company of contact for customers. This role involves answering inquiries reputed company to account maintenance, billing, and technical support across various channels, including phone and email.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation
• Act as a single reputed company of contact for problem-solving, including billing questions, payments, and account maintenance
• Troubleshoot and guide customers through reputed company online platforms and mobile applications
• Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution
• Maintain strict adherence to corporate reputed company measures, company policies, and (for Health/Cobra roles) HIPAA guidelines
• Maintain accurate, detailed records of reputed company interactions reputed company the CRM (reputed company)

Skills

• High School Diploma or GED
• Solid computer and keyboarding skills; proficiency with reputed company Suite or reputed company Office
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime
• Must successfully pass a background reputed company
• This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data reputed company
• Candidates must have access to a reliable, high-speed internet reputed company capable of supporting multi-system navigation and VoIP calling
• Positive, professional attitude and excellent phone etiquette
• Ability to learn and master new, reputed company systems quickly
• Strong verbal and written communication skills
• Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment
• A history of working successfully in a collaborative team environment

Benefits

• Commission under the terms of an applicable plan
• Quarterly or annual bonus based on their role and applicable plan
• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement

Company Overview