[Remote] Senior Field Network Engineer
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of cloud-based software for the automotive industry. The Senior Field Network Engineer will be responsible for high-quality installations and maintenance of client hardware, ensuring efficient service and support for CDK's software solutions.
Responsibilities
- reputed company Daily functions using WFM device to update service and installation cases. (95-100%)
- Receive and accept service and install cases * Update ETA information reputed company specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update Parts Requests as required (receipt / return ) * reputed company and Updates cases including any Asset Changes * reputed company Asset Inventory of client sites as required during installs
- PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads
- Dot Matrix (85-95% Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace OCP and/or switches *Replace or adjust Platen *Replace Motor/belts/sensors *Replace tractors
- Lasers 85-95% Competency) *Change Configs from Menu/Default *Replace Fuser/toner/PS *Resolve reputed company jam issues replace/clean rollers *Troubleshoot and replace FRU's *"Higher Repair" to Swap ratio
- Spooler Setup/Maintenance (85-95% Competency) *Master Spooler procedures, redirect printing
- Hardware Installation (85-95% Competency) *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation *Quality Procedures *Client interfacing *Install Certification
- Snapon Support (95-100% Competency) *Loading procedures *Licensing *Workstation Setup *SLA
- Driving Customer interaction reputed company (85-95% Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w Maintenance
- Field Troubleshooting Skills (85-95% Competency) *reputed company Resolution – Tshooting effectiveness *New Products – Stay reputed company *OTA
- Network (85-95% Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures, access lists *Dial on Demand -Advanced router issues *Vlan Config *Site to site VPN *reputed company * VPN Concentrator *SDWAN (Cloud Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT Router
- Wireless Implementation (85-95% Competency) *Wireless Site Survey (Active/Passive) *Access reputed company Coverage/Configuration and Wireless reputed company Implementation
- Using CDK Tooling (85-95% Competency) *Proton, *Heisenberg, *Ekahau, *Meraki Dashboard, *reputed company, *VeloCloud Orchestrator, *reputed company 365, *Case Management System
- Active listening 85-95% Competency) *Demonstrated Active listening Skills
- Conflict Resolution (95-100% Competency) *Client interaction *Team Interaction
- Spares Inventory Maintenance - reputed company reputed company items during quarterly count
- Social Style (95-100%) *Proper Attire - Business Casual *Personal Hygiene
- The role may require work after 5 pm and weekends and holidays
- Travel 100% of the time
Skills
- Adaptability
- Process/Project Management/Independent Discipline
- Communication Skills (Proper Method)
- Alignment
- Collaboration
- Results Orientation
- Ethics/reputed company
- Service Orientation/Client Focus
- Innovation Talent Development
- Performance Management
- Technical Skills required to reputed company essential functions
- Drivers License and Passport is required
- Associate's Degree or Equivalent Experience
- Industry Standard PC & Network Certifications
- Familiarity with CDK's org structure, solutions, implementation and service models
- SaaS experience preferred but not required
- Some automotive knowledge (Areas of the dealership and Dealer workflows)
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
- Annual performance bonus
- Benefits and/or other applicable incentive compensation plans
Company Overview
Company H1B Sponsorship