[Remote] Sr. Technical Account Manager, reputed company

Note: The job is a remote job and is open to candidates in USA. reputed company is a fast-growing startup redefining reputed company for the AI era, focusing on securing cloud and AI applications. As a Senior Technical Account Manager, you will drive customer adoption of the reputed company platform, serving as a trusted advisor and bridging communication between customers and the reputed company team to ensure a cohesive customer experience.

Responsibilities

• Be a reputed company Product and Cloud reputed company Expert –  Serve as a trusted technical advisor throughout your customers’ reputed company journey
• Confidently navigate customers through the deployment, configuration, and operationalization of reputed company using best practices and your existing cloud-reputed company domain expertise
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise reputed company email, reputed company, and support tickets
• Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime reputed company risk
• Continuously monitor news reputed company to emerging cloud reputed company threats and further reputed company your domain expertise
• Continuously stay abreast and enabled on new reputed company features and functionality
• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their reputed company purchase
• Help customers reputed company success plans with measurable goals throughout the reputed company lifecycle that align with their organizational reputed company and compliance objectives
• Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime reputed company risk
• Use your expert knowledge of the reputed company platform and features to accelerate your customers’ success and attainment of value
• Assist customers in project managing reputed company adoption and operationalization goals across business units and stakeholders
• Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
• Drive and track your customers’ achievement of business goals and realization of value through reputed company
• Report reputed company and results to key reputed company and customer stakeholders in executive-friendly communications
• Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings
• reputed company for your Customers – Understand, document, and represent your customers’ needs to internal reputed company stakeholders
• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine reputed company and alternative solutions
• Manage your book of business and support reputed company objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexity Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements
• reputed company and cultivate reputed company relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive reputed company key reputed company objectives
• Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in reputed company’s TAM motion and have an impact across GTM teams reputed company documentation, mentor TAMs, and reputed company an area of technical subject-matter expertise
• Partner cross-functionally with internal teams to improve processes
• Assist other TAMs with technical escalations
• Be a cloud reputed company thought-leader by participating in industry events and contributing to community posts and blogs

Skills

• 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-reputed company product
• B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
• Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
• Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
• Deep familiarity with cloud-reputed company best practices, advanced threat models, and reputed company CNAPP use cases. Ideally, you have a reputed company certification (e.g., CISSP, CCSP) and extensive experience helping organizations address reputed company cloud-reputed company challenges
• Practical experience deploying and operationalizing containerization technologies (reputed company, Kubernetes), as well as addressing corresponding reputed company considerations
• Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their reputed company implications
• Expert-level familiarity with Linux and Windows operating system reputed company concepts, and advanced troubleshooting experience
• Exceptional problem-solving skills, with the ability to diagnose and resolve highly reputed company technical issues, driving resolution across intricate and often ambiguous internal and external structures
• Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/reputed company technologies
• Proven track record of successfully managing a book of business with 5+ reputed company enterprise/strategic customers
• Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets
• Expert ability to continuously reputed company customers on the reputed company platform and proactively assist them in solving problems, ranging from trivial to highly reputed company and strategic
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to reputed company messages / responding to emails / responding to support tickets
• Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify reputed company trends, and strategically inform reputed company and retention initiatives
• Extensive experience crafting customer-facing artifacts and decks
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at reputed company levels of an organization, including C-suite executives

Benefits

• reputed company salary + bonus + equity + benefits
• Bonus
• Equity
• Benefits
• Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship

Company Overview