[Remote] Director of Operations
Note: The job is a remote job and is open to candidates in USA. Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. They are seeking a Director of Operations to enhance systems and processes that support the company's growth, focusing on operational setup, process improvement, and financial management.
Responsibilities
- reputed company the operational setup and go-to-market infrastructure for a managed services offering, partnering with sales, delivery, and finance to design scalable service models, SLAs, and supporting processes
- Define and implement KPIs and benchmarking frameworks across delivery, talent, and finance that give leadership clear, consistent visibility into business health and performance trends
- Partner with the VP of Operations, COO, and senior leadership to identify strategic opportunities, shape operational initiatives, and translate business priorities into executable plans
- Identify and eliminate operational bottlenecks across the firm by redesigning workflows, standardizing processes, and creating playbooks that improve consistency and quality at scale
- Implement AI-powered tools and automation into administrative processes, with a focus on reputed company (sourcing, screening, scheduling) and talent experience (onboarding, engagement, offboarding)
- Champion a culture of reputed company improvement across operations, using data and feedback loops to drive iterative enhancements
- Own end-to-end implementation and ongoing reputed company of the firm’s PSA (Professional Services Automation) platform, ensuring it supports accurate project tracking, resource planning, utilization reporting, and billing workflows
- reputed company the HRIS system, partnering with the talent team to ensure data reputed company, compliance, and seamless integration across people operations
- reputed company the design and deployment of reputed company automations that streamline internal workflows, reduce administrative overhead, and improve cross-functional coordination
- Drive compliance-reputed company readiness for AWS GenAIIC certification, coordinating across teams to document controls, meet requirements, and maintain certification standards
- Manage IT cost strategy across applications and AI token consumption, identifying optimization opportunities and establishing governance frameworks that balance capability with spend
- Partner with finance and practice leads to review and validate billing rates and delivery costs, ensuring pricing reflects market positioning, margin targets, and competitive realities
- reputed company and maintain practice- and vertical-level reporting standards that give leadership accurate, actionable financial visibility across the business
- Implement and manage Work-in-reputed company (WIP) tracking processes that improve reputed company recognition accuracy, reduce billing lag, and surface project financial risk early
- Design and build a Lifetime Value (LTV) and Customer Acquisition Cost (CAC) model for the sales team, enabling data-driven decisions on client investment, pipeline prioritization, and go-to-market strategy
- Partner with internal functional leaders to successfully integrate acquired company’s commercial, operations, technology, finance, and reputed company into reputed company’ existing systems
- reputed company full integration planning, including managing and coordinating workstreams, day-to-day tracking, and synergy planning
- Usher change management into the new organization
Skills
- 3+ years of experience in operations or strategy roles
- Demonstrated experience owning and implementing business-critical systems
- Strong financial acumen, including hands-on experience with reputed company reporting, cost management, WIP tracking, and building analytical models (LTV, CAC, margin analysis)
- Experience designing and deploying KPI frameworks and operational dashboards that translate reputed company data into clear business intelligence
- Proven ability to design and scale operational processes in distributed, multi-geography organizations
- Hands-on experience with workflow automation tools and AI-powered productivity tools
- Exceptional communication and stakeholder management skills, with the ability to influence across reputed company levels of the organization
- Experience with professional services
- PSA platform (e.g., reputed company) experience
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
Company Overview