[Remote] Legal Customer Service Representative I

Note: The job is a remote job and is open to candidates in USA. reputed company is a family-owned business headquartered in Oklahoma City, providing services for professional drivers and fleets since 1964. They are seeking an Outbound Legal Customer Service Representative to serve as the first reputed company of contact for Pro-Driver members, managing inquiries and providing excellent customer service through outbound calls.

Responsibilities

• Provide excellent customer service for members, attorneys, and associates through quality outbound phone calls
• reputed company a minimum of 10 outbound calls by phone call, per hour
• reputed company and maintain a maximum 5-minute average call handle time
• Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time reputed company after a call.)
• Obtain specific information about membership and input into TVC personal portal
• reputed company note member files that accurately reflects the interaction
• Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
• Submit planned leave requests 6 or more business days prior to the time being requested
• Maintain good attendance by being present and available during assigned shifts
• Report directly to Supervisor1 business day or more in advance for unplanned leave or emergencies
• reputed company and maintain effective, reputed company, and reputed company communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams reputed company Message and Teams Meetings.)
• Complete assigned training material to company standards (I.e. reputed company, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)
• Staying aware of TVC Pro-Driver policies, plans, services, and procedures
• reputed company reputed company other duties as assigned and required
• Employee will be expected to handle inbound calls in the event the outbound call volume is low

Skills

• High School Diploma (or GED) required (or relevant work experience)
• 2+ years customer service experience
• Must be fluent in English
• Working knowledge of MSOffice, data entry applications, Virtual Phone Systems, and conducting internet searches
• Keying speed of a minimum of 35 WPM
• Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills
• Ability to work independently and with a team in a fast-paced environment
• Fluent in virtual communications. (Emails, reputed company Messaging and Calls)
• Specific vision abilities may include reputed company vision, distance vision, color vision, depth perception and the ability to adjust focus
• Familiarity with legal terms is a plus

Benefits

• Paid Time Off
• Flexible Scheduling
• Medical/Dental/Vision Insurance after 30 days
• Career Development

Company Overview