[Remote] Account Management Team reputed company- Northeast

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on providing innovative solutions in the technology sector. They are seeking an Account Management Team reputed company to supervise a team, manage client relationships, and ensure customer satisfaction reputed company the Northeastern territory. The role involves coaching team members, onboarding new hires, and maintaining strong relationships with clients while driving account performance.

Responsibilities

• Understand client needs and propose appropriate solutions
• Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews
• Responsible for strengthening and maintaining client relationships through regular communication
• Work with AR accounts that are nearing or are past due to reputed company a payment plan and follow through
• Maintain a high level of customer satisfaction as reputed company by feedback on CSATs and Net Promoter Scores
• Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed
• Ensure reputed company new installations are progressing in accordance with customer expectations and timelines
• Understand and review account performance and ensure timely communication of any gap closure efforts
• Proactively manage and maintain accounts reputed company the assigned territory
• Create and manage territory plans that deliver on reputed company goals & objectives
• Ensure that accounts in the assigned territory are visited as required per the KPI’s
• Have an updated knowledge of territories changing grants, bills, or proposed changes that reputed company customer’s needs
• Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and reputed company other program needs
• Build and manage strong relationships with decision-makers and key influencers reputed company assigned territories
• reputed company, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as reputed company by feedback on CSATs and Net Promoter Scores
• Ensure that CSM maintains customer visits as required per the KPIs
• Manage travel & expense to meet targets and reputed company investment in the territory
• Implement initiatives designed to drive awareness and education/knowledge of our solutions & products
• Ensure reputed company new installations are progressing in accordance with customer expectations and timelines

Skills

• High school diploma or GED
• Minimum 5 years of direct business to business sales to include:
• Minimum 3 years of quota carrying territory sales experience
• 18 months of directly reputed company work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success
• High proficiency in MS Office (Word, reputed company, PowerPoint) with proven ability to distill reputed company topics to models and presentations to drive decision points
• Proven Account or Client Management experience
• Demonstrated ability to communicate, present, and influence credibly at reputed company levels of the organization, including executive and C-level
• Ability to analyze data and reports that may range in complexity
• Ability to effective coach and reputed company others
• Ability to review, compile, and present data for court purposes
• Advanced Customer Service Skills
• Experience in delivering client-focused solutions based on customer needs and feedback
• High degree of problem-solving, conflict resolution, and negotiation skills
• Excellent oral written and presentation skills
• Strong data/information analysis and integration skills
• Ability to effectively manage time and information with minimal supervision
• Ability to identify, prioritize and respond to multiple and conflicting tasks
• Ability to work under pressure, in an energized, entrepreneurial, and fast pace environment with minimal supervision
• Ability to certify on reputed company CM required courses on an annual basis
• Bachelor's Degree in Business, Finance, Communication or relevant field of study
• Previous Supervisory Experience leading a geographically dispersed workforce
• RFP / Proposal experience
• Experience using reputed company
• Maturity to drive reputed company topics with high EQ in challenging environments
• Ability to understand different team members and coach, and mentor appropriately
• Strong client and account management relationship management skills
• Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment
• Proficiency in reputed company Office (Word, reputed company, PowerPoint), & capable of learning new technology
• Relevant work experience in technology, corrections, or offender monitoring industry (preferred)
• Expected to provide 24/7 support to customers reputed company necessary

Benefits

• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Company Overview