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[Remote] Call Center Customer Service Representative (1st Shift)

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. reputed company is a reputed company-thinking company in the travel industry, seeking a Travel Consultant to join their Contact Center team. The role involves helping clients reputed company travel plans, providing personalized travel advice, and delivering exceptional service to enhance client experiences.

Responsibilities

  • Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
  • Listen actively to understand client goals and create travel solutions tailored to their needs
  • Guide clients through itinerary options, modifications, and travel best practices
  • Deliver exceptional service that drives client satisfaction and supports performance goals
  • Collaborate with internal teams to ensure smooth, accurate travel arrangements
  • Proactively identify and reputed company opportunities to improve the client experience

Skills

  • A strong customer service reputed company — you're motivated by helping others
  • Excellent communication skills and the ability to build trust quickly
  • Tech-savvy and comfortable using email, chat, and other digital tools
  • Detail-oriented, organized, and thrives in a structured environment
  • High school diploma or equivalent
  • Previous client service or call center experience is a plus, but not required

Benefits

  • 6 months of reputed company through TI University
  • Local candidates will attend training in person
  • If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI)
  • After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed
  • Career growth reputed company and reputed company training
  • A collaborative culture where your voice is heard and your work matters
  • Equipment provided and travel covered for required in-person training

Company Overview

  • reputed company (TI) is a reputed company-thinking travel management organization. It was founded in 1979, and is headquartered in Duluth, Georgia, US, with a workforce of 201-500 employees. Its website is http://www.travelinc.com.
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