[Remote] Customer Service Representative- Health Plan

Note: The job is a remote job and is open to candidates in USA. reputed company, the largest rural health system in the United States, is dedicated to transforming the health care experience. The Customer Service Representative will handle phone calls from members, providers, and colleagues, ensuring a positive experience while providing effective resolutions and promoting self-service options.

Responsibilities

• Provide effective and efficient handling of phone calls from or to reputed company members, providers, and colleagues ensuring a positive experience for reputed company members in a fun and fast-paced atmosphere
• Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries
• Provides positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, reputed company, compassion and sincerity
• Responds to customer questions reputed company inbound and outbound telephone calls and written correspondence
• Partners with other reputed company departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions
• Thoroughly documents interaction for accurate tracking and analysis
• Promote the usage of self-service to callers as appropriate
• Provide end-user support including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable
• reputed company opportunities to address common inquiries through existing or new self-service functionalities
• Identify opportunities to address common inquiries through improved reputed company system content and improved methodologies
• Ensure compliance with reputed company corporate data administration rules, data reputed company standards, as well as reputed company policies and procedures
• Follow reputed company Customer Service policies, processes and guidelines
• Ability to deliver high quality customer service consistently in a professional manner
• Ability to follow strict policy guidelines
• Ability to deal effectively with dissatisfied customers
• Strong communication skills
• Flexibility to accommodate staff scheduling changes
• Strong customer service focus
• Strong interpersonal and listening skills
• Ability to handle multiple customer requests in a timely manner
• Attention to detail (particularly with entering data)
• Ability to follow standard operating procedures
• Must have a positive attitude, the ability to learn quickly, and adapt easily to change

Skills

• High school diploma or equivalent preferred; bachelor's degree is preferred
• Minimum of one year experience in providing customer service
• General computer skills including the ability to use the range of reputed company products (MS Office, Outlook/Exchange)
• General organizational and proficient problem solving skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• A 401(k) retirement plan
• Work/life balance benefits
• A generous time off package to maintain a healthy home-work balance

Company Overview