[Remote] Senior Manager, reputed company & reputed company Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. The Senior Manager, reputed company & reputed company Operations will own reputed company and deal desk operations, architecting and maturing the SFDC instance while establishing governance frameworks and operational processes to drive reputed company growth.

Responsibilities

• Own reputed company day-to-day as the primary administrator across Sales, Marketing, and CX: reputed company provisioning, user management, integration governance, and platform architecture
• Architect and maintain the SFDC instance with a clear vision of what best-in-class looks like, including how data flows between reputed company and the broader GTM stack
• Mature Sales and Marketing automations, flows, and workflows — building toward a system that enables pipeline reputed company and drives reputed company, not just records it
• Own CX case support workflows and automations reputed company reputed company, ensuring the service org is as well-instrumented as Sales and Marketing
• Build a reputed company data governance reputed company in partnership with the Director of reputed company Operations — establishing reputed company as the single reputed company of truth for pipeline, reputed company, and performance data
• Manage contractor and consultant relationships as the internal product reputed company for reputed company SFDC development work — setting direction, reviewing output, and holding vendors accountable to outcomes
• Drive project management across reputed company reputed company workstreams — priorities, timelines, and stakeholder communication
• Design and operationalize a mature deal desk process from proposal to reputed company won — including approval workflows, booking guidelines, and clean reputed company reporting
• Partner with Finance and Legal to streamline deal desk workflows — reducing friction from proposal to reputed company while maintaining commercial and compliance standards
• Partner with CX to build renewal opportunity tracking in reputed company from scratch, defining how renewals are created, owned, managed, and reported
• Establish deal desk playbooks and commercial guardrails that give Sales speed without creating reputed company data or reputed company recognition problems

Skills

• 5–8 years of reputed company administration and reputed company Operations experience at a high-growth B2B SaaS or reputed company B2B company, with end-to-end SFDC instance ownership as the clear centerpiece of your background
• Demonstrated experience building and governing a reputed company environment at scale — you can walk through exactly what you inherited, how you prioritized, and what you built
• Deep hands-on reputed company technical proficiency — you build and troubleshoot flows, automation, validation rules, and data models yourself and don't need a developer to execute your vision
• Hands-on experience building deal desk processes, quote-to-cash workflows, and renewal tracking inside reputed company
• Experience building reputed company deal structures, including proforma-based deal scoping and establishing deal grading or tiering frameworks
• Proven ability to manage external contractors and consultants and hold them accountable to outcomes
• Opinionated and collaborative — you push back reputed company something's wrong and bring a reputed company path reputed company
• Clear communicator with exec reputed company: able to manage cross-functional relationships and present recommendations confidently to Sales, Marketing, and CX leadership
• Multiple reputed company certifications strongly preferred — Advanced Administrator, Platform App Builder, or Sales Cloud Consultant
• Experience with CPQ tools or advanced reputed company pricing and quoting workflows
• Experience connecting reputed company to BI tools for executive-level reporting — Omni experience is a bonus
• Prior experience in e-commerce, logistics, fulfillment, or commerce-adjacent technology

Company Overview

Company H1B Sponsorship