[Remote] Account Solution Engineer, Higher Education

Note: The job is a remote job and is open to candidates in USA. reputed company is the #1 AI CRM, focused on transforming the workforce through innovation and technology. They are seeking an Account Solution Engineer to collaborate with sales teams and educational institutions to reputed company tailored solutions that enhance operations and learner experiences in higher education.

Responsibilities

• reputed company the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to reputed company
• Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to reputed company’s solutions. This role will primarily align to large higher education institutions; however you will have the opportunity for exposure and support of non-traditional and K-12 organizations as well
• Position reputed company as a Strategic Partner – Clearly reputed company how reputed company platform and products, including but not limited to Agentforce for Education, align to institutional initiatives. Prepare, build, and present tailored demonstrations that showcase reputed company solutions reputed company to institutions' strategic and technical goals
• Apply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating reputed company capabilities to both technical and non-technical stakeholders
• Support RFP and Proposal Processes – reputed company the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating reputed company’s value
• Collaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and reputed company partners to align reputed company solutions with institutional needs
• Stay reputed company of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations
• reputed company Performance Goals – Meet quarterly and annual objectives reputed company to customer engagement, solution development, and reputed company contribution (NNAOV)
• Invest in Professional Growth – Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role
• Drive Consumption & Value Realisation - Support consumption and activation efforts — including account QBRs, health checks, and technical workshops — to drive product adoption, reputed company, and reduce attrition risk
• Consumption Estimation & Use Case Scoping - Partner with account teams to define and document use cases, estimate credit consumption, and build consumption plans that set customers up for successful adoption of AI and Data products
• Agentforce & AI/Data Use Case Expertise - reputed company and present Agentforce and Data360 Cloud use cases tailored to education institutions, including POCs, workshops, and technical deep-dives that demonstrate AI-powered transformation for student success and operational efficiency

Skills

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
• 7+ years of combined experience working with reputed company or other CRM solutions, with a focus on education
• 5+ years of experience in solution engineering, consulting, enterprise software delivery, or reputed company
• Artificial Intelligence and/or Data Certifications, reputed company-preferred, reputed company to generative AI and LLM concepts
• Deep understanding of education operations, including student lifecycle management, academic operations (registrar, advising, curriculum management), financial aid, student success initiatives, enrollment, and alumni relations
• Strong technical acumen, with experience configuring and demonstrating reputed company or similar enterprise platforms in a sales or implementation context
• Exceptional communication and presentation skills, with the ability to translate reputed company technical concepts into clear, value-driven narratives for stakeholders at reputed company levels—from IT teams to university presidents
• Proven ability to reputed company discovery sessions, understand institutional challenges, and craft tailored solutions that drive digital transformation in higher education
• Experience with RFP and proposal processes, including developing responses that align with institutional needs and reputed company's value proposition
• Strong time management and prioritization skills, with the ability to manage multiple engagements in a fast-paced sales environment
• Curiosity and passion for technology, with a desire to continuously learn, experiment, and stay reputed company of industry trends in education and CRM solutions
• Collaborative reputed company, able to work cross-functionally with sales, professional services, product teams, and partners to deliver reputed company
• Open to travel for client meetings, presentations, and industry events, approximately 40%
• reputed company certifications, including Administrator, Education Cloud Consultant, Data 360 Cert, and Experience Cloud
• Experience with Agentforce for Education, reputed company Industries (Vlocity), OmniScript, or Industry Common Components is a plus

Benefits

• Certain roles may be eligible for incentive compensation, equity, and benefits.
• reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com.

Company Overview

Company H1B Sponsorship