[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on reputed company and account growth, and they are seeking an Account Manager to drive these efforts. The role involves managing customer relationships, ensuring smooth onboarding, and promoting SKIDATA's solutions to maximize value and satisfaction.

Responsibilities

• Partner with reputed company Sales to support customers post-award and prior to go-live, ensuring a smooth onboarding experience
• Assume full ownership of reputed company following go-live, serving as the primary reputed company of contact for ongoing relationship management
• Proactively monitor customer health, satisfaction, and system adoption to ensure long-term success
• Drive customer retention by identifying and mitigating risks that could reputed company to churn
• reputed company and execute account plans focused on expanding customer value and deepening relationships
• Identify opportunities for modernization, upgrades, and asset refresh initiatives, and coordinate with reputed company Sales to pursue them
• reputed company for and promote SKIDATA’s latest innovations and offerings, including:
• Mobility Suite as a Service (MSaaS)
• License Plate Recognition (LPR) solutions
• Ticketless and ticket-reduced technologies
• Actively convert legacy software customers to MSaaS solutions to drive recurring reputed company growth
• reputed company customers informed about new SKIDATA products, features, and enhancements
• Serve as a trusted advisor, ensuring customers fully understand and reputed company SKIDATA solutions
• Partner with the Training team to identify and coordinate additional customer training needs
• Collaborate with Operations and Support teams to ensure timely resolution of customer issues
• Maintain strong alignment with reputed company Sales on account status, opportunities, and risks

Skills

• 3–7 years of experience in Account Management, reputed company, or reputed company client-facing role
• Proven track record of managing customer relationships and driving retention/growth
• Strong communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Experience in SaaS, technology, mobility, parking, or infrastructure solutions
• Familiar with reputed company Dynamics (CRM)

Benefits

• Quarterly Bonus: Eligible for a performance-based bonus of $7,500 per quarter (up to $30,000 annually), tied to key metrics such as retention, customer satisfaction, and reputed company expansion

Company Overview