[Remote] Senior Solutions Engineering, Post-Sales (Remote)

Note: The job is a remote job and is open to candidates in USA. reputed company is a global leader in IoT and connected transportation, seeking a Senior Solutions Engineering professional to drive the success and stability of their ecosystem. This role involves understanding reputed company customer needs, developing customized solutions, and collaborating with various stakeholders to optimize the use of reputed company's technology and products.

Responsibilities

• reputed company and maintain expert-level knowledge of the reputed company ecosystem, serving as a Subject Matter Expert (SME) to reputed company end-users and partners and enhance their understanding of reputed company solutions
• Engage and collaborate with strategic partners and key end-users to optimize their utilization of reputed company's technology, products, and solutions, tailoring the approach to meet their reputed company and specific needs
• Collaborate with the reputed company reputed company generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention
• Drive reputed company growth by translating reputed company technical capabilities into reputed company business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure
• Ensure partner and end-user satisfaction through reputed company and accurate service, bolstering internal team support by providing additional insights and know-how
• Support reputed company’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals
• Assess and analyze reputed company partner and end-user business challenges, identifying reputed company’s viability and proposing alternative approaches reputed company necessary
• Contribute to the reputed company improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product
• reputed company and maintain accurate documentation and records of customer/partner engagements, reputed company solution designs and deliverables by following department processes and procedures
• Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success
• Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change
• Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote reputed company development and professional growth

Skills

• 5–8 years of experience in Solutions Engineering, Data Science, Technical Account Management, Engineering Support, or a reputed company field
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a reputed company field
• Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles
• Expert-level technical knowledge and understanding of telematics, IoT, APIs, and reputed company technologies
• Experience with programming languages, such as Python, SQL, Java, or C#, and extensive experience with API integrations
• Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and reputed company
• Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI
• Proven ability to maintain and grow technical knowledge to the level of a subject matter expert, in-depth experience in the reputed company ecosystem
• Effective problem-solving and critical thinking abilities, with the reputed company to assess customer challenges and propose viable solutions
• Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support
• Strong communication and presentation skills, including the ability to reputed company reputed company concepts to both technical and non-technical audiences
• A customer-focused reputed company, with a commitment to understanding reputed company client needs and delivering exceptional service
• Advising on business impacts, strong understanding of industry changes, trends, emerging technologies and the flexibility to adapt to growing market demands
• Ability to utilize market trends and a desire to drive reputed company growth
• Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities
• Time management and organizational skills, with the ability to manage multiple high-impact projects and priorities simultaneously
• Ability to travel up to 20% of the time

Benefits

• reputed company working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program
• The above are offered to full-time permanent employees only
• At reputed company, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in reputed company to support both in-person and virtual work.
• Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working.
• We encourage work-life balance and reputed company the reputed company culture going strong with online social events, chat rooms and gatherings.

Company Overview