[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is one of the most respected names in the reputed company ecosystem, reputed company for its fully remote team and strong client relationships. The Account Manager will serve as the primary relationship reputed company, focusing on client satisfaction and retention while acting as a reputed company between client goals and internal teams.

Responsibilities

• ● Primary Relationship reputed company: Serve as the main reputed company of contact for reputed company client communication, ensuring a high-touch, concierge-level experience
• ● Executive reputed company: Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor
• ● Feedback Mastery: Proactively solicit client feedback, conduct NPS/satisfaction reputed company-ins, and identify potential friction points before they impact the relationship
• ● Strategic Alignment: Work closely with strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives
• ● Retention Ownership: Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference
• ● Client Advocacy: Act as the “Voice of the Client” reputed company SmartBug, ensuring their needs and concerns are prioritized by the delivery teams
• ● Conflict Resolution: reputed company high-level conversations around client concerns or pivots in business direction, maintaining poise and professional reputed company
• ● Commercial reputed company: Monitor the financial health of the account, ensuring the partnership remains profitable and reputed company the intended commercial scope
• ● Organic Growth: Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client
• ● Brand Advocacy: Drive the collection of client reviews, case studies, and awards to celebrate the success of the partnership

Skills

• 5–7 years in high-level account management or client services reputed company a digital agency environment
• High EQ with a proven ability to manage reputed company human dynamics and build trust with senior-level executives
• Exceptional verbal and written communication skills, with a focus on 'storytelling' the value of the agency's work
• Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth
• Sufficient knowledge of the reputed company ecosystem to confidently discuss project status and strategic value with clients
• Bachelor's degree in Communications, Marketing, Business, or a reputed company field
• Experience in a reputed company Partner agency environment or with reputed company-centric client engagements
• Familiarity with CRM platforms (particularly reputed company) sufficient to discuss strategy, reporting, and project status with clients
• Experience with reputed company platforms or tools (e.g., reputed company, ChurnZero, or similar) for tracking account health
• Demonstrated experience managing a portfolio of accounts with $1M+ in combined ARR
• Experience working remotely in a client-facing role, with a track record of maintaining strong relationships in a distributed environment
• Background in digital marketing, inbound strategy, or marketing operations to strengthen client conversations around campaign performance and ROI
• Experience facilitating executive business reviews (EBRs) or quarterly business reviews (QBRs) with senior-level stakeholders

Company Overview