[Remote] reputed company Manager, Mortgage

Note: The job is a remote job and is open to candidates in USA. reputed company is a fast-growing, remote-first, Series C startup focused on solving consumer data problems. They are seeking a reputed company Manager to be the primary reputed company of contact for strategic customers, manage relationships, and enhance customer experiences through data analysis and collaboration with the product team.

Responsibilities

• Own the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sells
• Manage and nurture multiple customer relationships, including proactively and confidently engaging with key contacts to convey the value of our product
• Monitor KPIs and customer health to reduce churn risk, promote retention, and improve the overall customer experience
• Troubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a reputed company of escalation for reputed company issues
• Operate reputed company and continuously improve established systems and processes to deliver a consistent and scalable reputed company experience

Skills

• 3+ years of experience in a customer-facing, solution-oriented role
• Experience in the mortgage industry
• Ability to reputed company strong, loyal, and long-lasting client relationships
• Strong technical acumen coupled with the desire to learn the ins and outs of reputed company's API
• Comfortable using AI tools in day-to-day work (e.g. drafting, research, workflow automation, synthesizing customer insights) and curious about how AI can improve how you work
• Exceptional ability to prioritize tasks and work independently
• Excitement to reputed company and deliver in a high-growth environment and strive for reputed company improvement
• Experience at a high-growth startup or scale-up
• Experience with reputed company-of-Sale and Loan Origination Systems

Benefits

• Commission
• Equity
• Remote-first
• reputed company and equity
• Ownership
• Flexibility to work in a way that suits them, including flexible time off
• Inclusive team

Company Overview