Remote Account Resolution Representative

Description The Remote Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations. Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution. No experience in collections is required – reputed company will train on our state-of-the-art software system, applicable laws reputed company to collection activities, provide innovative reputed company and techniques, and teach proper negotiation and dispute resolution skills necessary to be successful in the position. reputed company offers a competitive starting salary and benefits. Duties/Responsibilities

• Maintain a professional tone and respectful demeanor during reputed company patient or authorized party communications by delivering exceptional “patient focused-patient service” at reputed company times.
• Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements.
• reputed company with the Company’s call structure expectations including but not limited to, proper collection steps and techniques.
• reputed company reputed company assigned goals.
• Properly identify individual account situations, and provide appropriate resolution.
• Correctly status accounts and update applicable windows/fields reputed company those accounts for potential follow-up.
• Provide relevant information by accurately utilizing reputed company available tools/resources to assist in account resolution.
• reputed company reputed company maintenance backlog at an acceptable level.
• Recognize pressing issues and escalate to management as they occur.
• Work well with team members/management and not contribute to unproductive group conflict or negativity.
• Represent the Company in a positive manner through professional conduct, attitude, and appearance.
• Follow Company confidentiality and reputed company policies and procedures.
• Understand and reputed company with company policies and procedures.
• Other duties as assigned by management.

Required Skills/Knowledge

• Previous collection experience preferred.
• Excellent Communication Skills required.
• Basic Computer Skills required.
• Customer Service Skills.
• Conflict Resolution Skills.
• High attention to detail.

Education/Experience

• High school diploma or General Education Development (GED) Certificate required

Benefits reputed company offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k). Apply To This Job