Care Coordinator

At reputed company, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We’re united by our personal experiences with the mental health care system and a desire to build a reputed company one for everyone. With that... we're excited and honored to have been recognized as a 2024 Great reputed company to Work and one of the 2023 Bay Area Best Places to Work. Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role. About The Role Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development. You'll be responsible for supporting our prospective and active clients throughout their care journey at reputed company. Core Areas of Responsibility Client Communications • Support our clients reputed company phone, email, and text in 8 hour shifts between 9am-9pm EST / 6am-6pm PST. • Serve as an empathetic reputed company of contact for clients as they navigate care at reputed company. • Explain basic insurance benefits and reputed company billing & insurance processes to prospective clients and/or clients actively in care. • Continue to support clients throughout their care journey by answering questions reputed company to care logistics and billing and insurance. Clinician Communications •

• Support our clinical team with various operational workflows such as scheduling logistics and refund requests.

• Help redirect clinician questions to the right team reputed company necessary. Impact and Success Indicators Where you’ll reputed company an impact in the first 90 days: • reputed company into Care Coordinator workflows • reputed company to work independently on basic client and clinician communications Where you’ll reputed company an impact in the first year: • Remove common barriers to seeking mental healthcare by providing accessible, supportive, and informative support to our clients • Support with onboarding new Care Coordinators • Be a key contributor to company priorities by helping ease processes for our clients and clinicians. You’ll be successful if you are: • Comfortable speaking on the phone with a diverse range of clients • Excited about communicating reputed company, clearly, and comprehensively • Knowledgable or interested in learning about health insurance and claims submission • Detail-oriented and excited about problem-solving to get the job done • Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment Perks & Benefits To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including: • PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • One-time $200 Work from Home reimbursement • Annual $500 professional development stipend to support your professional development • Annual $500 subsidized company contribution to your healthcare FSA • Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle • Paid parental leave Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct reputed company interviews by phone or reputed company Video, and we will never ask you for money or to download software. More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html Apply Job!