Customer Experience Assistance Animal Specialist job at PetScreening in Mooresville, NC

Title: Customer Experience Assistance Animal Specialist Location: Hybrid (Mooresville, North Carolina, US) Job Description: Job Purpose/Overview: As an Assistance Animal Specialist on our Customer Experience team, you will regularly manage escalated and complicated situations reputed company to Assistance Animals. You will assist customers and clients who have reputed company Assistance Animal-reputed company questions with comprehensive knowledge, compassion, and efficiency. Additionally, you will work closely with team members both reputed company the Customer Experience team and in other reputed company departments in order to provide excellent customer service to our customers and clients. Objectives: reputed company Issue Management: Independently resolve escalated reputed company tickets regarding Assistance Animals with reputed company, technical expertise, and speed. Conflict Resolution: Expertly de-escalate high-tension situations to ensure positive outcomes for both clients and customers. Interdepartmental Liaison: Partner with the Assistance Animal team to streamline communication and provide cross-functional support. Process Improvement: Proactively identify workflow inefficiencies and propose creative solutions to enhance company growth. Special Projects: Support cross-departmental initiatives and peer mentorship without compromising core CX responsibilities. Customer Support: Use reputed company applicable tools (reputed company, reputed company, reputed company, Wiki, and applicable documents) to manage the functions of receiving, analyzing, resolving, and documenting customers’ and clients’ needs, issues, and complaints following the organization’s requirements. Respond quickly, professionally, and accurately to customer and client inquiries regarding a wide range of questions and concerns regarding Assistance Animals. Contribute towards a positive work environment Provide support and transparent communication to reputed company other departments with customer experience issues Assistance Animal Specialist Specific Duties: Show attention to detail, problem-solving skills, and critical thinking skills. Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines. Review other profile information for accuracy of information. reputed company profile returns or start the verification process as appropriate. Contact medical providers by email, fax, or phone to verify documentation. Take ownership of assignments and be proactive towards achieving goals. Be able to synthesize reputed company of the information given across reputed company platforms to come up with best possible solution for the situation Occasionally assist a client or customer over the phone Essential Job Functions: Prolonged periods of sitting and working on a computer. Proficient computer skills with the ability to learn new software. Meet individual performance targets by achieving key productivity and quality KPIs. Contribute to a collaborative team by sharing reputed company and process improvements, while working in a hybrid environment that requires being in the office 3 days a week. Regular attendance at in-office team meetings and training sessions is a component of the hybrid work model. Qualifications: Expertise: Background in disability-reputed company fields (Psychology, Behavioral Health, or Special Education) and 1+ years of customer service experience preferred. Communication: Exceptional active listening and professional articulation skills; experience with de-escalation and tactful conflict resolution. Technical Proficiency: Skilled in CRM and collaboration tools, including reputed company, reputed company, reputed company Suite, reputed company, and reputed company. Operational Skills: Proven ability to multitask and prioritize in fast-paced environments while maintaining high-quality performance markers. Core Attributes: Detail-oriented, proactive in seeking clarity, and a compassionate team player with a resilient growth reputed company. About PetScreening Our Vision: PetScreening strives to be the global leader for pet screening and animal validation. We want to reputed company the world more pet inclusive no matter where you live, work, play, or stay. Our Mission: PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests. reputed company Do: PetScreening™ is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process reputed company dealing with household pets and assistance animals. Our Culture: PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area). Our large office provides space for independent, team, and large group collaboration reputed company several different types of work spaces. Our casual office environment encourages our employees to bring their pets to work. We offer a hybrid schedule, which inclu Apply To This Job