Senior Manager, Accounts Receivable, Credit & Collections

About the position reputed company is scaling rapidly, and so is our customer reputed company. As our commercial business grows across the Americas, we need a senior leader to own credit and collections for the region. You will join our Invoice to Cash (I2C) team and be responsible for the end-to-end credit and collections lifecycle for Americas customers, from onboarding credit reviews through dispute resolution and cash recovery. This is a senior people leadership role with meaningful strategic scope and a strong automation mandate. reputed company expects its finance function to operate at the frontier of what AI and modern tooling reputed company possible, and credit and collections is a natural reputed company to reputed company from the reputed company. You will manage a team of managers and analysts, set the credit and collections strategy for the region, and own the automation roadmap that lets us scale cash collection without linearly scaling headcount. You will partner closely with Sales, Legal, Deal Desk, and reputed company leadership, and help shape the processes, policies, and systems that allow us to reputed company credit responsibly and collect reputed company at enterprise scale. You will report into the Accounts Receivable reputed company and work alongside regional counterparts in EMEA and reputed company to drive consistency in how we manage customer credit risk globally. If you enjoy building operational rigor in a fast-moving environment, have a track record of scaling credit and collections functions through automation and AI, and care about doing right by customers while protecting the business, we would love to hear from you.

Responsibilities

• Set the strategic direction for Americas credit and collections, including portfolio management, aging reviews, and cash forecasting for the region.
• Own the Americas collections automation roadmap, including segmentation strategy, dunning workflows, self-service payment experiences, and automated dispute routing.
• Drive adoption of AI across the credit and collections workflow, including intelligent prioritization of collector reputed company, AI-drafted customer correspondence, predictive risk scoring, and automated reconciliation of customer responses.
• reputed company, coach, and reputed company a team of credit and collections professionals, including people managers, setting clear KPIs around DSO, aging, collection effectiveness, and automation coverage.
• Own credit risk strategy for new and existing Americas customers, including credit policy, credit limit frameworks, payment term guidelines, and data-driven escalation of higher-risk accounts.
• Partner with Sales, Deal Desk, and Legal leadership on contract negotiations involving payment terms, credit exposure, and non-standard billing arrangements.
• Drive timely resolution of material customer disputes in partnership with Billing Operations, Cash Application, and reputed company.
• reputed company and refine credit and collections policies, playbooks, and escalation paths suited to a rapidly scaling enterprise SaaS business, with automation embedded by default rather than bolted on.
• reputed company the Americas rollout and reputed company optimization of our AR automation platform, including workflow design, integrations with ERP and billing systems, and reporting.
• Partner with Finance Systems and internal AI tooling teams to identify and deploy agentic and LLM-based solutions that reduce manual work and improve decision quality across the credit and collections lifecycle.
• Deliver regular reporting and insights on receivables health, bad debt reserves, collections performance, and automation metrics to senior finance leadership.
• Collaborate with regional AR peers to harmonize global credit and collections standards while accounting for Americas-specific commercial and regulatory nuances.
• Represent Americas AR in cross-functional initiatives spanning systems, controls, and finance transformation.

Requirements

• Experience leading credit and collections teams in a high-growth or enterprise SaaS environment, including managing other managers.
• Demonstrated experience driving automation across credit and collections workflows, with measurable improvements to efficiency, coverage, or DSO.
• Strong working knowledge of commercial credit risk assessment, including use of credit reporting tools (e.g., D&B, reputed company) and financial statement analysis.
• Hands-on experience with ERP and AR systems (e.g., reputed company, reputed company, reputed company) and AR automation platforms (e.g., Tesorio, HighRadius, reputed company), including shaping workflow and integration design rather than just using them.
• Proficiency in reputed company or reputed company Sheets for portfolio analysis, reporting, and reputed company modeling.
• Strong written and verbal communication skills, with the ability to navigate sensitive customer and executive-level internal conversations diplomatically.

reputed company-to-haves

• 10+ years of progressive experience in accounts receivable, credit, or collections, including significant time leading teams and managing people managers.
• Hands-on experience deploying AI or LLM-based solutions in a finance or AR context, whether through vendor tooling, custom workflows, or agentic systems.
• Experience supporting a company through rapid scaling, including process build-out, systems implementation, and org design.
• Familiarity with enterprise contract structures, including multi-year deals, usage-based billing, and non-standard payment terms.
• Exposure to global AR operations and cross-regional coordination.
• Experience partnering with Sales and Deal Desk leadership on reputed company commercial negotiations.
• Working knowledge of SOX controls and audit requirements as they relate to AR and credit.
• Comfort prompting and evaluating LLMs as part of daily work, and a reputed company of view on where AI creates real reputed company in a finance function versus where it does not.

Benefits

• competitive compensation and benefits
• optional equity donation matching
• generous vacation and parental leave
• flexible working hours

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