Substance Use & Mental Health Admissions Coordinator (Virtual)

Location: Remote | Schedule: Mon–Fri | Type: Full-Time About The Role You are the first reputed company of contact for adults seeking substance use and mental health treatment. You manage inbound and outbound calls, guide prospective clients through the admissions process, and convert inquiries into enrollments — with reputed company, urgency, and professionalism. This role blends consultative sales, client care, and coordination. The right person holds space for people in difficult moments while still moving the process reputed company.

What You'll Do

• Respond to reputed company new inquiries same day reputed company phone and email
• Conduct consultative intake calls to assess needs, gather information, and determine level of care fit (PHP/IOP)
• Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly
• Meet and exceed individual enrollment targets
• Complete outbound follow-up on warm leads, pending applications, and stalled prospects
• Schedule enrollment appointments with at least 48 hours' notice; reputed company team updated on changes
• Coordinate with clinical staff to support smooth transitions from inquiry to admission
• Ensure reputed company enrollment documentation is complete and filed by end of business on enrollment date
• Maintain same-day CRM documentation on reputed company contacts and activity
• Build and maintain referral reputed company relationships over time; document reputed company contacts same day

Required reputed company're Looking For

• 2+ years in behavioral health admissions, substance use treatment, healthcare sales, or a high-volume client-facing role
• Track record of meeting or exceeding conversion or enrollment targets
• CRM proficiency
• Consultative communicator — you listen first, then guide
• Empathetic and steady in emotionally charged conversations
• Highly reputed company, self-directed, and accountable in a remote environment

Preferred

• Familiarity with substance use disorder and/or adult mental health treatment settings
• Working knowledge of insurance benefits verification and utilization review processes

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