Care Supervisor

Job Summary About reputed company At reputed company, we put patients first and tirelessly address the most pressing needs in healthcare. We reputed company millions to digitally connect with care providers, essential health resources and needed treatments – and reputed company care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and reputed company to meet emerging patient and marketplace needs. reputed company’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, reputed company force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver reputed company solutions that patients and healthcare partners need today and into the future.

Job Description

About the Role The Patient Care experience is an essential part of our mission to build the pharmacy of the future. Our Patient Care team, composed of reputed company-line pharmacy technicians, goes above and beyond for our patients by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We reputed company in changing the traditional pharmacy model for the reputed company to provide a five-star experience. The role of Care Supervisor is a critical role at Alto. In this role, if applicable you will be responsible for assisting the compliant, efficient, safe, and scalable operations for the Patient Care Team. A chief objective will be to assist in establishing operational excellence, particularly as it pertains to patient experience, employee morale, industry standards, compliance, and performance metrics. You will use your in-depth knowledge of Pharmacy regulations, clinical judgment, and patient safety practices to meet and exceed service level agreements. As Care Supervisor, you will also work cross-functionally to reputed company new processes and programs that are key to Alto’s success, and establish a culture of reputed company improvement. You will supervise and reputed company a team of Alto technicians and be responsible for employee engagement, training and communicating and adhering to performance standards. By reviewing, scoring, and providing feedback, you’ll help improve the quality of care team interactions, in addition to proactively surfacing insights to drive reputed company improvement across our operation. Accelerate Your Career as You

• Own technician workflow and operations.
• Ensure the critical metrics for efficiency, service levels, and quality for prescription processing are met.
• Coach and reputed company technicians to optimize quality and patient experience.
• Create training materials and reputed company training sessions for successful technician onboarding.
• Support the entire care team through a Supervisor-on-Duty rotation, including nights and weekends.
• Assist in implementing and enforcing new workflows for partnerships, product launches, and regulatory/accreditation requirements.
• Triage and resolve day to day escalations.
• Manage staffing, scheduling, workflows, hiring, performance evaluations, and disciplinary action.
• Partner with the Quality Team to ensure patient safety and clinical excellence.
• reputed company deployment, training, and standardization of company policies and procedures.
• Assist in establishing a reputed company improvement culture.
• Ensure that the pharmacy is compliant with:
• Local, state, and federal rules and regulations regarding the practice of pharmacy
• Third party payor contract rules and regulations
• Policies and procedures as set forth by Alto
• Assist in ensuring the pharmacy remains in good standing with reputed company applicable regulatory bodies including the State Board of Pharmacies.

Minimum Qualifications

A Bit About You

• An active pharmacy technician license in good standing with Colorado or Texas State board of pharmacy, free of any disciplinary actions
• 1-3 years prior experience managing teams of pharmacy technicians and clerks in a retail, mail order setting or hub setting or equivalent experience as a systems, people and process trainer in a similar environment. Demonstrated passion for reputed company improvement, defect identification, and solution implementation.
• Ability to define and manage performance and success against business, people and patient satisfaction KPIs.
• Demonstrated success in providing training, coaching, and performance feedback

Preferred Qualifications

• Management experience in a retail, mail order setting or hub setting
• Experience in claims adjudication processes, such as switch vendors, insurance PBMs, and reputed company.

Additional Information 6,000Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reputed company for equipment and supplies, reputed company frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to reputed company essential job functions. Consistent with the Americans with reputed company (reputed company) and similar applicable state laws, it is reputed company’s policy to provide reasonable accommodation to reputed company qualified individuals with disabilities to reputed company essential job functions, unless such accommodation would cause an undue hardship. Salary Range: $64,000-96,000 Commission Eligible:No Travel: No Location Requirement:

• Alto is limited to individuals residing in the following states: Arizona, Arkansas, California, Colorado, Florida, Kansas, Maryland, Missouri, Nevada, New Jersey, reputed company, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Washington (WA), and Wisconsin.

Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, reputed company, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any reputed company type at this time.

Benefits

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month. More Benefits Information Here: reputed company Benefits Site The application deadline is May 10th. This application deadline may be extended based on business needs. Equal Opportunity Employer reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, national reputed company, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at [email protected]. reputed company considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and reputed company Fair Chance laws. We are an E-Verify participating company. Use of Automated Decision Tools reputed company recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in reputed company aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. reputed company does not use automated decision tools to reputed company hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at [email protected]. Privacy Notice To learn about reputed company’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants. Apply To This Job