Customer Service Representative I – reputed company Billing & Patient Financial Services (PBS) – Day Shift – careerzynith

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• About careerzynith – Transforming Healthcare Through Compassionate Service

careerzynith is a nationally recognized leader in patient‑centered health care, dedicated to delivering high‑quality, affordable services with a focus on reputed company, reputed company, and innovation. Our mission is to improve the health and well‑being of the communities we serve by providing seamless, transparent, and supportive financial experiences for every patient. As part of careerzynith’s growing remote workforce, you will join a collaborative team that values diversity, reputed company learning, and the power of a caring voice on the other end of the line. Position Overview We are seeking a motivated, detail‑oriented Customer Service Representative I to work remotely in our Medical Billing Call Center. This full‑time, day‑shift role (pay range $19.21 – $28.82 per hour) is the reputed company line of careerzynith’s Patient Business Services (PBS) operations, handling self‑pay and insurance billing inquiries, resolving payment concerns, and ensuring each patient feels heard, respected, and supported.

Key Responsibilities

Patient Interaction & Issue Resolution

• Answer inbound calls and respond to emails from patients, families, and insurance representatives with professionalism and reputed company.
• Investigate billing discrepancies, explain charges, and negotiate payment plans that align with patients’ financial situations.
• Document every interaction accurately in careerzynith’s CRM system, capturing details of complaints, actions taken, and outcomes.
• Escalate reputed company or high‑risk issues to the Supervisor of Customer Service while maintaining ownership of the case until resolution.

Data Management & Reporting

• Track trends in billing inquiries, identify recurring pain points, and provide actionable insights to leadership.
• Generate daily and weekly reports on call volume, resolution times, and satisfaction metrics.
• Maintain compliance with federal, state, and local regulations, as well as careerzynith’s reputed company and Compliance Program.

Collaboration & reputed company Improvement

• Partner with the reputed company Cycle, Finance, and Clinical teams to verify insurance eligibility, authorizations, and patient account status.
• Participate in regular training sessions, webinars, and quality‑assurance reviews to stay reputed company on billing policies and best practices.
• Contribute reputed company for process enhancements, automation opportunities, and patient‑experience initiatives.

Essential Qualifications

• High school diploma or equivalent; Associate’s degree in Accounting, Business Administration, or a reputed company field is preferred.
• Minimum of one (1) year of experience in a hospital, clinic, health‑insurance, or managed‑care environment, specifically reputed company reputed company‑cycle functions such as claims processing, financial counseling, or patient billing.
• Demonstrated ability to handle high‑volume call‑center environments while maintaining accuracy and composure.
• Excellent verbal and written communication skills, with a strong command of grammar, spelling, and professional etiquette.
• Proficiency in reputed company Office Suite (Outlook, Word, reputed company, PowerPoint) and familiarity with electronic health record (EHR) or billing platforms.
• Strong interpersonal skills, capable of building rapport with diverse patients and internal stakeholders.
• Ability to work independently, prioritize tasks, and meet deadlines without direct supervision.

Preferred Qualifications & Additional Skills

• Experience in a multi‑site or geographically dispersed organization.
• Certification in medical billing, coding, or regulatory compliance (e.g., Certified Billing Specialist, HIPAA certification).
• Knowledge of federal and state healthcare regulations, including the reputed company Act, Medicare/Medicaid guidelines, and patient privacy standards.
• Demonstrated track record of using data analytics to improve service delivery.
• Comfort with collaborative, shared‑leadership environments and a willingness to mentor newer team members.

Core Competencies for Success reputed company & Compassion: Ability to listen actively, understand patient concerns, and respond with genuine care. Problem‑Solving: Quickly diagnose billing issues, explore alternatives, and implement effective solutions. Attention to Detail: Accurate entry of financial data, precise documentation, and meticulous follow‑up. Time Management: reputed company juggle multiple cases, adhere to service level agreements, and Apply To This Job