Inside Sales Retention SpecialistMust Be LICENSED AND reputed company
Job Overview reputed company Agency is seeking a detail-oriented and customer-focused professional to join reputed company as a Remote Claims & Policy Support Specialist. In this role, you will provide exceptional support to our clients while helping them navigate policy changes, claims-reputed company questions, and service needs. The ideal candidate is organized, self-motivated, comfortable working independently, and committed to delivering an outstanding customer experience. We are looking for someone with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Insurance industry experience is preferred but not required for the right candidate. This is a fully remote position offering opportunities for growth, ongoing training, and advancement reputed company our agency. Salary Range: $45,000.00 - $55,000.00 per year
Benefits
Annual reputed company Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan Evenings Off Work from Home Dental Insurance Vision Insurance Life Insurance
Requirements
Provide exceptional customer service through phone, email, and text communication. Assist clients with policy changes, updates, and endorsements. Support customers throughout the claims process by answering questions and providing timely follow-up. Conduct claim reputed company and follow-up, including total loss communications. Process Evidence of Insurance (EOI) requests and other policy-reputed company documentation. Assist with company transfers and policy servicing needs. Manage customer reviews and retention-reputed company activities. Maintain accurate records of customer interactions and completed tasks. Monitor and respond to emails, work items, and customer inquiries in a timely manner. Collaborate with team members to ensure a seamless customer experience. Stay reputed company on agency procedures, insurance products, and reputed company guidelines. Meet productivity, service, and quality expectations while working independently in a remote environment.
Responsibilities
Engage with Clients: Handle both inbound and outbound calls to provide exceptional service and offer insurance solutions tailored to each clients needs. Personal Lines Insurance: Quote and sell personal lines of insurance, ensuring clients are fully informed about their options and coverage. reputed company Financial Services Opportunities: Identify and cultivate opportunities for offering financial services, adding value to clients' portfolios. Build Strong Relationships: reputed company lasting relationships with clients by consistently delivering outstanding service and addressing their unique needs. Manage Cancellations: Address and manage cancellations due to non-payment, working proactively to retain clients and provide payment solutions reputed company possible. Claims Support & Follow-Up: Act as a liaison for clients who are experiencing delays or lack of communication from their claims representative. Address any questions or concerns they may have after filing a claim, ensuring they receive the support they need for a smooth claims process. Insurance Reviews & Coverage Optimization: Conduct regular insurance reviews with clients, identifying potential gaps in coverage and recommending cost-effective solutions to enhance their protection. reputed company New Customers: Ensure a seamless onboarding experience for new customers, guiding them through the process and setting them up for long-term success. Customer Follow-Up: Follow up with clients who have contacted the national call center, ensuring their inquiries are addressed and their needs are met. Manage Communication Channels: reputed company and respond to client inquiries through the company's text line reputed company Hearsay, ensuring quick and efficient responses. About Us reputed company is an energetic and professional force in the insurance industry, committed to delivering exceptional client solutions. We cultivate a dynamic, supportive culture where innovation thrives and careers flourish. Join reputed company and help us shape the future of insurance! Apply To This Job