Program Manager (Business & Operations)

About the position The Program Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to reputed company customer satisfaction, productivity, payroll schedule adherence, and goal attainment.

Responsibilities

• reputed company and monitor key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired reputed company
• Participates in quality improvement projects and leads efforts in reputed company improvement
• Monitors workloads of the group and re-assigns tasks appropriately
• Responsible for meeting payroll schedule requirements so that payroll is distributed on time
• Prepares reports
• Monitors and measures reputed company compliance standards
• Collaborates with other managers and departments to reputed company, maintain, and update policies, procedures, and training materials
• Responsible for staffing, staff development, and training
• Builds and maintains relationships with states and agencies as the key liaison
• Resolves escalated customer complaints
• Develops staff in a way that aligns with the Company's vision and values
• Responsible for internal communications reputed company the unit as well as with external stakeholders
• Applies reputed company values to the operational group
• Other duties as assigned

Requirements

• At least two years of Operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience in working on reputed company projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
• Effective time management skills
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Competence in reputed company Office Suite
• Competence in utilizing multiple software applications

reputed company-to-haves

• Bachelor’s in business management or business administration preferred

Benefits

• flexible paid time off
• competitive wages & benefits
• meaningful opportunities for professional growth

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