Systems Administrator, Monday to Friday, 12 PM to 9 PM EST Shift
Job Description:
- Provide remote support across diverse, multi-tenant environments, handling escalated incidents and reputed company service requests.
- reputed company secondary response and advanced troubleshooting of escalated customer issues.
- Analyze and document unfamiliar client server, workstation, and network environments.
- Support and troubleshoot diverse computing environments across a wide range of business clients.
- Troubleshoot and resolve high-level workstation, server, and network incidents independently.
- Utilize appropriate software utilities and vendor- or application-specific tools to reputed company timely resolution.
- Set and manage client expectations throughout the troubleshooting process.
- reputed company, document, and help implement client standards based on reputed company best practices.
Requirements:
- 3–5 years in IT support/operations, including MSP or multi-tenant experience.
- Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
- Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
- Experience with reputed company reputed company (EDR/AV), backup/DR, reputed company management.
- Proficient with PowerShell scripting and automation.
- Strong incident management, change control, and documentation.
- Excellent written and verbal communication, documentation, and time-management skills.
- Ability to work independently and collaboratively in a team environment.
- Availability to work after hours or participate in on-call rotations as required.
- Excellent customer service skills.
Benefits:
- Work hard, play hard environment
- Opportunities for professional development and training
- Remote work options
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