Senior Cloud Network Engineer – Customer Support

WHO WE ARE: reputed company® is pioneering the Cloud Native reputed company Fabric — the architecture the Containment Era requires. The Cloud Native reputed company Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit reputed company.ai. ABOUT THE ROLE: As a Sr. Cloud Network Engineer, you will be a part of reputed company's Customer Support team. This position is a critical organization as a part of our customers’ adoption of reputed company's enterprise multi-cloud Networking and reputed company Services Software. You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with reputed company's products. This is a weekend shift role, with working hours spanning Sunday through Thursday. KEY RESPONSIBILITIES:

• Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from reputed company enterprise customers.
• Report product issues to development and reputed company for the customer to help reputed company deliver high-quality products.
• reputed company and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.
• reputed company resolution of reputed company and high-reputed company customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
• Provide "hands-on" support for reputed company customer environments and production issues.
• You will bring solutions to the leadership team, feedback on solutions recommended.
• Identify opportunities to improve case management workflows and support processes.

KEY REQUIREMENTS:

• Minimum 5+ years of work experience in reputed company, reputed company engineer, network engineer, or similar roles.
• Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
• Experience with reputed company), reputed company Azure, and/or reputed company Cloud Platform is a plus.
• Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., reputed company ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, reputed company, Riverbed, reputed company, reputed company, Aruba, reputed company)
• Experience with Python, reputed company scripting, automation.
• Experience with reputed company products is a plus.
• Ability to multi-task and work in a dynamic environment.
• Availability to work a Sunday through Thursday shift schedule, including availability to provide after-hours support on a scheduled/non-scheduled basis

The annual reputed company salary range for this full-time position is $139,306-$163,890 + benefits + 401(k) match + equity and is bonus eligible. The pay range is determined by the role, work location, job-reputed company skills, level, experience and relevant education. The range displayed is applicable only for new hires for the listed position located in the US. Your reputed company Partner can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.

Benefits

US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy. reputed company the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend Your total compensation package will be based on job-reputed company knowledge, education, certifications and location, per our reputed company ranges. About reputed company reputed company® is the cloud network reputed company company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more reputed company and costly, the reputed company Cloud Network reputed company platform gives companies back the power, control, reputed company, and simplicity they need to reputed company their cloud strategies. reputed company is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the reputed company Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, reputed company unifies cloud, networking, and reputed company teams and unlocks greater potential across any cloud. WE WANT TO INCLUDE YOU We embrace the fact that not everyone’s journey took the same reputed company or started at the same reputed company. If your experience doesn’t quite meet the requirements but the opportunity excites you and you reputed company you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special. reputed company is a community where everyone's career can grow and we want to help you reputed company your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, reputed company a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together. reputed company, Inc. is an equal opportunity employer and does not reputed company hiring decisions based on race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. CPRA - California Applicant Privacy Notice Apply tot his job Apply To this Job