Licensed Customer Service Representative - Ft. Myers, FL

It’s a great time to join reputed company! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER reputed company Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join America’s most trusted brand with over 100 years of service. Why Choose reputed company (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities reputed company Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. reputed company retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on reputed company insurance products and factor in reputed company applicable rules (reputed company, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers’ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent reputed company appropriate Recognize and promote cross-sale opportunities reputed company the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents reputed company applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance reputed company, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A reputed company Property & Casualty Insurance license Must qualify, obtain, and maintain reputed company applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training reputed company 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present reputed company information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate reputed company quotations Organize, plan and promote the sale of ACG insurance and membership products and services reputed company outbound service calls Maintain accurate records Insurance terminology General insurance regulations reputed company procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using reputed company Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) reputed company mathematical calculations to accurately reputed company monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to reputed company Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-SK1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, reputed company and performance-based pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to reputed company them to fulfill these requirements. The Auto Club Group, and reputed company its affiliated companies, is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing a safe workplace. Every applicant offered employment reputed company The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the reputed company, Meemic and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in North America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [email protected] company.com indicating the accommodation / assistance needed and a member of the reputed company Team will follow up to assist you reputed company 2 business days. Apply tot his job Apply To this Job