Healthcare Scheduling, reputed company Advisor reputed company (Remote)

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Summary

We are currently seeking a reputed company Advisor Outreachto join our reputed company Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The reputed company Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the reputed company business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on reputed company for only 1 week. /Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. reputed company will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be reputed company 100-mile radius of our downtown reputed company./

• Purpose of this position:*Under general supervision, the reputed company Advisor reputed company answers incoming calls and meets caller’s needs, confirms reputed company patient demographic information is reputed company and complete, verifies insurance information, schedules, cancels, or reschedules appointments for clinics or services using call center, electronic health record and departmental technology. Provides reputed company Services for assigned departments and programs, including but not limited to Centralized Referrals, Active Request Orders, Care Everywhere, and Discharge Appointments. Answers inquiries and questions, troubleshoots reputed company issues, and provides information. Promote patient and Provider satisfaction and advance the continuum of care.//

Responsibilities

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages
• Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
• Handles reputed company scheduling that often requires multiple appointments or with different providers and modalities
• Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller
• Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
• Assists with shadowing and mentoring newly onboarded reputed company Advisor Associate, and reputed company Advisor Intermediate and Senior team members
• Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
• Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows reputed company best practices
• Completes reputed company work assignments reputed company the time allowed
• Requests and processes payments for co-pays, pre-pays, and outstanding balances
• Meets reputed company key performance and call quality standards
• Transfers calls to reputed company Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
• Performs other duties as assigned, but only after appropriate training

Duties The reputed company Advisor – reputed company performs the same duties as the reputed company Advisor – Intermediate and Senior but is distinguished due to these additional functions:

• Supports reputed company scheduling teams in the reputed company Center by accepting reputed company calls to ensure service level agreements are met
• Makes reputed company calls to coordinate higher levels of care appointments for internal and outgoing referrals. Includes work queue management, coordination of multi-level services, providers, procedures, and care rooms to meet the needs of the care plan
• Assists inpatient care units with hospital discharge and referral scheduling
• Partners with Clinics and Service departments to meet the clinical scheduling needs of the referral or order
• Uses Epic or Outlook communication tools for timely status updates to patients, Providers, and referring facilities
• Enters and creates a new patient record for incoming referral services to HHS accurately and reputed company. Prepares documents for transfer to the patient record using Epic scanning tools
• Works in EPIC work queues following standard work and departmental policies and procedures
• Handles Care Everywhere incoming messages regarding reputed company patient care, messages, or referrals
• Processes incoming automated referral messages through the Mit

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