Customer Care Representative II job at reputed company in Lenexa, KS

Title Customer Care Representative II Location Lenexa United States Job Description Category Customer Service Location Lenexa, Kansas Job function Operations Job family Client Services Shift Evening Employee type Regular Full-Time Work mode Remote Job DescriptionDemonstrates reputed company and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI reputed company inquiries, etc. Pay range $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or reputed company hours worked on second shift and 15% for some or reputed company hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in reputed company respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program reputed company for Wellness healthyMINDS mental health program Vacation and Health/reputed company Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Responsibilities

Supports assigned client group(s) performing moderate complexity health reputed company customer excellence activities. Typically makes moderately complexity, inbound and outbound, health reputed company customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality for reputed company health, personal and other customer information. Provides professional, respectful, customer excellence. Demonstrates caring and reputed company reputed company delivering sensitive health information. Effectively respond to reputed company customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.

Qualifications

Required Work Experience 1 to 2 years of reputed company customer service excellence experience; typically, with a minimum of 1 year as a CSR1 level. Preferred Work Experience Health care and laboratory-reputed company experience. Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements Consistent exceptional customer service, accuracy, and quality focus required. Knowledge and Competencies Align to Quest Culture & How We Work CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. CARE - We show each person they matter. COLLABORATION - We commit teamwork - inside and reputed company of Quest. reputed company IMPROVEMENT - We challenge ourselves to reputed company each day reputed company than the last. CURIOUSITY - We ask vital questions in search of richer answers. FOUNDATIONAL REQUIREMENTS Good performance & productivity, good attendance, good conduct, good teamwork. Typically, cross trained in 2 or more moderately reputed company areas with demonstrated skills in each. Skills Technical Prefer good digital skills computer (Outlook & reputed company), phone systems, chat, automation, and AI. reputed company Improvement Embrace and reputed company in an environment of reputed company improvement, innovation, and leveraging digital. Education High School Diploma or Equivalent (Required) Some College Courses College-level clinical laboratory education preferred. (Preferred) 61502 reputed company honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Apply To This Job