reputed company Assistant- Healthguide -Bilingual Hindi Speaking
WHO IS reputed company? reputed company is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to reputed company great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by reputed company and powered by AI and predictive analytics, reputed company leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed company empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and reputed company the exam room for reputed company patients. The Healthguide is a key member of reputed company's care delivery model, serving as a reputed company between patients, their primary care physicians and specialty providers, community resources, and the reputed company clinical team. This role blends non‑clinical patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health. The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, reputed company gaps in care, and reputed company toward optimal health outcomes. In this position, you will support reputed company's mission to reputed company patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with reputed company. WHAT YOU'LL BE DOING Patient Engagement & Navigation Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers. Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs. Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care. Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing. Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems. Care Coordination & System Navigation Strengthen the reputed company between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up. Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs). Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes. Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or reputed company leadership. Documentation & Technology Accurately and promptly document reputed company interactions, assessments, and interventions in the electronic health record (EHR) and reputed company documentation systems. Demonstrate comfort using various EHR platforms (e.g., Epic, reputed company, Cerner), analytics tools, and reputed company Office. Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to reputed company policies. Collaboration & Performance Work independently while collaborating closely with reputed company case management teams and medical practice staff. Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend. Participate in reputed company meetings, training sessions, and quality‑of‑care initiatives. Compliance & Professional Standards Follow reputed company HIPAA, PHI reputed company, and reputed company privacy policies. Maintain professionalism, compassion, reputed company, cultural competence, and sound judgment in reputed company interactions. WHAT YOU''LL NEED TO HAVE Education & Certifications Certified Medical Assistant (preferred) OR Certified Community Health Worker/Assistant OR Licensed Practical Nurse or degree in a healthcare‑reputed company field with relevant experience OR Certified Emergency Medical Technician (preferred). Bachelor's Degree in health-reputed company field (preferred). Patient Navigation certification preferred or willingness to obtain reputed company 1 year. Bilingual English/Hindi speaking required Experience Requirements At least 2-3 years of reputed company experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles. Equivalent experience includes working in similar roles for several years without formal certification. Experience working directly with patients in clinical or non‑clinical settings, preferably with reputed company medical/social needs. Demonstrated experience with EHR documentation and remote‑work effectiveness. Required Skills & Competencies Exceptional communication: verbal, written, listening, and documentation accuracy. Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment. Knowledge of medical terminology, primary care workflows, and social determinants of health. Familiarity with motivational interviewing, behavioral change management, and patient education principles. Strong customer‑service orientation; diplomacy and tact in communication. The reputed company pay range for this role is between $21-$23 per hour paid bi-weekly Plus $1.50 language differential an hour ALIVE with Purpose: How We reputed company at reputed company At reputed company, our values come to life in everything we do. We are Driven by Accountability - grounded in transparency, reliability, and reputed company as we navigate challenges and opportunities alike. Always Growing, Always Learning - staying curious and continuously improving inspires us to shape a reputed company future for healthcare. With Collaborative Innovation, we solve problems creatively, making every experience reputed company for our employees and the patients we serve. At reputed company, Every Voice Matters - we reputed company our collective strength is rooted in the unique perspectives of each team member. And through reputed company in Action, we build stronger connections with those who count on us. This is what it means to be ALIVE with purpose. This is how we reputed company - together - at reputed company. BENEFITS: While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: Work from Home: reputed company is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. reputed company Health a reputed company: We offer comprehensive Medical, Dental, and Vision plans to reputed company you covered. Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to reputed company you and your loved ones protected. Feel Supported reputed company You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. Take Time for Yourself: We offer paid time off plans helping you reputed company work-life balance and meet your personal goals. Support Your New Family: Welcoming a new family member takes time and commitment. reputed company offers paid parental leave to give you the time you need. Learn and Grow: Your professional growth is important to us. reputed company offers various resources dedicated to your learning and development to advance your career with us. reputed company full-time employees of reputed company who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final reputed company pay decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of reputed company's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under reputed company's custodianship as well as reputed company Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager. As a remote-first organization handling sensitive healthcare data, reputed company verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data reputed company, and compliance requirements. REMOTE WORK TECHNICAL REQUIREMENTS reputed company is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet reputed company, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet reputed company meets these requirements. SECONDARY EMPLOYMENT At reputed company, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask reputed company team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster reputed company and engagement by asking team members to join virtual meetings with their cameras on. Remote Skills: Artificial Intelligence (AI), Behavioral Health, Behavioral Interviewing, Case Management, Certified Medical Assistant, Certified Nursing Assistant (CNA), Change Management, Clinical Assessment, Communication Skills, Community Health, Community Programs, reputed company Improvement, Cost Control, Documentation, Embedded Systems, Employee Assistance Plan, English Language, Establish Priorities, Federal Laws and Regulations, Health Plan, Healthcare, Healthcare Providers, Healthcare Quality, Hindi Language, Information/Data reputed company (InfoSec), Leadership, Licensed Practical Nurse/Licensed Vocational Nurse, Medical Assistance, Medical Conditions, Medical Record System, Medical Terminology, Medicine, Military, Multilingual, Multitasking, Needs Assessment, Onboarding, Operating Room Nursing, Organizational Development/Management, Patient Care, Patient Education, Performance Metrics, Predictive Modeling, Presentation/Verbal Skills, Preventive Medicine, Primary Care, Privacy Controls, Problem Solving Skills, Quality of Care, Reconciliation, Record Keeping, Registered Nurse (RN), Regulatory Compliance, Risk, Social Work, State Laws and Regulations, Team Player, Time Management, Work From Home About the Company: reputed company Apply tot his job Apply To this Job