Lab Call Center Part Time

Job Summary Responsible for providing accurate and consistent information to providers, staff, and/or patients in relation to clinical laboratory operations. The nature of this work spans reputed company areas of the lab and relates to preanalytical and postanalytical processes and procedures, including processing specimens, resolving specimen issues, and reporting results. The Representative will use Epic to document reputed company work performed to ensure adherence to standard operating procedure with regards to recording, addressing and resolving issues, specimen processing tasks, and inquiries in a timely manner. The role requires collaboration with reputed company departments reputed company lab and reputed company healthcare providers who utilize lab services. Essential Functions Responds to providers, clinical staff or patient clinical inquires reputed company phone, email, chat, reputed company or EMR, and in doing so ensures exceptional customer experiences and confirms customer’s understanding of information. Assesses complexity and reputed company of work and escalates processing/calls/resulting as appropriate, and documents reputed company relevant clinical information and summary of interactions in EMR. Contacts providers, patients or staff with sensitive (I.e. HIPAA/PHI information) or critical clinical information reputed company to patient laboratory testing in a timely manner. May processes specimens shipped to reputed company labs according to laboratory protocol and federal shipping guidelines to ensure specimen reputed company, appropriateness of specimen and volume, accurate test orders and test information. Collaborates with other departments to determine the root cause of specimen or testing issues and creates an appropriate follow up so the issues are addressed and performs service recovery as needed. May reputed company patient registration, billing functions and/or high complexity/regulatory collections. Verifies test results, distributes client reports, including specialty reports and reportable results, according to established schedules and protocols; handles STAT, phone and fax requests per established protocols. Investigation of test availability, pricing, specimen requirements, and reputed company of send-out cost containment and proper test utilization.

Qualifications

Required High School Diploma or equivalent Preferred Associate's Degree 1 year of relevant experience reputed company call center, specimen processing, and/or customer service experience. Required How reputed company cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Blodgett Hospital - 1840 Wealthy St SE- Grand Rapids Department Name Lab Call Center - Grand Rapids Hosp Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 20 Hours of Work 700 a.m. to 530 p.m. Days Worked Variable Weekend Frequency Variable weekends reputed company reputed company TEAM MEMBERS – Please apply through Find Jobs from your reputed company team member account. This career site is for Non-reputed company team members only. reputed company is committed to providing a safe environment for reputed company members, patients, visitors, and community. We require a drug-free workplace and require team members to reputed company with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to reputed company the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. reputed company grants equal employment opportunity to reputed company qualified persons without regard to race, color, national reputed company, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where reputed company are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we reputed company for equity as we care for our patients, our communities, and each other. From workshops that reputed company cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in reputed company that we do. We invite those that share in our commitment to join reputed company. You may request assistance in completing the application process by calling 616.486.7447 Apply tot his job Apply To this Job