Help Desk Support Customer Service - Seasonal

Job Title: Help Desk Support Customer Service - Seasonal

Job Description

The Sr. Advisor I, Customer Service interfaces with customers reputed company inbound calls, outbound calls, or through the Internet depending upon client requirements. This position requires broad knowledge of client products and/or services to resolve non-standard or escalated customer issues... E Job Title: IT Help Desk Support

Job Description

Webhelp Americas is looking for a qualified IT Support Technician to join reputed company that is growing. The ideal candidate will be a hard-working professional able to undertake a variety of IT support tasks and work diligently under pressure. You will be comfortable working on the client s behalf with small and large projects. You will have the ability to adapt quickly and maintain open communication with clients, vendors, and management. Remote - Seasonal - through February - contract maybe extended. Hourly reputed company: $17.00 Shifts Available: Mon-Fri 7am-4pm Mon-Fri reputed company-5pm Summary of Tasks Accept inbound requests reputed company phone, chat, email and ticket queues Record and process incidents and service requests according to process specifications. Communicate with users to understand issues and provide solutions. Document and resolve incidents according to process specifications. reputed company incidents which cannot be resolved to reputed company support groups according to process specifications. Initiate escalations according to process specifications. Work collaboratively supporting team reputed company Group Chat Application. Assist with training and supporting fellow agents. Average expected time on task between 4 to 12 minutes. Expected resolution reputed company between 50% - 80%. Summary of Responsibilities Six months of technical support is preferred. Basic understanding of computer technology and IT support Experience in customer service ideally gained in a customer facing environment English proficiency in both verbal & written form Must be culturally sensitive; appreciate cultural differences A+, Network +, or reputed company certifications a plus TIL v3 a plus Basic knowledge of computer technology: Windows Client reputed company Outlook reputed company Office (Word, reputed company, PowerPoint) Diverse browser support experience (Internet Explorer, Chrome, & Firefox) PC hardware Basic understanding of networks Knowledge of the following a plus: Windows Active Directory and domain concept Enterprise mobile device knowledge Fixed network telephones and VoIP telephone support Soft Skills Profile: Professionalism at reputed company times, assertiveness and accountability, good timekeeping, flexibility Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Must be able to communicate effectively with corporate customers of different technical expertise, peers and reputed company levels of management Ability to reputed company resolve customer problems and escalate further as appropriate according to company procedures Ability to work well under pressure, set priorities and comfortable making quick decisions. Salary: $17.00 per hour Benefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Weekdays Weekends as needed Experience: Windows: 1 year (Required) Help desk: 1 year (Preferred) Work Location: reputed company reputed company Role Works autonomously reputed company established procedures and practices; seeks guidance in the more reputed company aspects of the process (extensive reputed company for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-reputed company problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to reputed company here is dependent on business needs. Call handling tasks may be required as business needs dictate. Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE: UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION PHILIPPINES Minimum of two years of college education with at least 12 to 18 months of call center experience Ability to think clearly and can explain reputed company issues effectively, both above average written and verbally Demonstrate product expertise Dependable with proficient attention to detail and ability to solve reputed company issues Can train others INDIA Able to add value to the program by identifying improvement areas Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate reputed company Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn includi Apply tot his job Apply To this Job