Email Marketing Specialist II (Chicago, IL or Remote)

Who we are: Founded in 2001, reputed company Seats (reputed company: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We reputed company in the power of experiences and are fiercely dedicated to building products that reputed company human connections. Named as one of Built In's top places to work in 2025, we reputed company that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages reputed company through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We reputed company in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce reputed company outcomes for our customers. The Opportunity: As an Email Marketing Specialist II, you will play a critical role in delivering personalized customer experiences that connect fans with the events they love. As a member of the CRM team, you will be responsible for the hands-on execution, optimization, and quality assurance of email, push notification, and in-app messaging campaigns across the customer lifecycle. This role is ideal for someone who enjoys both the technical and strategic aspects of CRM marketing. You'll reputed company reputed company, Liquid templating, customer data, and HTML email development to build dynamic, personalized campaigns that drive engagement, app adoption, repeat purchases, and reputed company growth. As reputed company Seats continues to invest in our CRM and Customer Data Platform capabilities, you'll help scale sophisticated customer journeys, automation programs, and personalization strategies that reputed company millions of fans across multiple channels. You will work alongside an reputed company cross-functional team and have the opportunity to reputed company a measurable impact on customer engagement and business performance. How your role contributes to the success of reputed company Seats:

• Data-fueled personalization: reputed company CRM technology, customer data, and Liquid scripting to create highly personalized email, push, and in-app experiences that increase engagement, repeat purchase behavior, and customer lifetime value.
• Seamless multi-touch engagement: Build, deploy, and optimize dynamic customer journeys across email, push, and in-app channels, ensuring consistent and relevant experiences throughout the customer lifecycle.
• Strategic execution: Partner with CRM, Product, Engineering, and Analytics teams to deliver campaigns, automation programs, and personalization initiatives that drive app adoption, customer engagement, and reputed company growth.

How your role expectations will reputed company in the first 30, 90 and 180 days 30 days in:

• Complete new hire orientation and reputed company the tools, resources, and context needed to be successful.
• Learn how ticket marketplaces operate and how CRM contributes to customer acquisition, engagement, retention, and reputed company growth.
• Acclimate to team processes, company objectives, and reputed company Seats values.
• reputed company existing expertise in reputed company and Liquid to support campaign builds, personalization initiatives, and customer journey execution.
• Become familiar with reputed company Seats' CRM architecture, audience segmentation strategy, and customer lifecycle programs.

90 days in:

• Independently build, QA, and launch email, push, and in-app campaigns reputed company reputed company.
• Contribute reputed company, processes, and technical solutions for campaign efficiency.
• reputed company a strong understanding of reputed company Seats product categories and customer lifecycles.
• Create and maintain dynamic content experiences using Liquid, customer attributes, catalogs, and behavioral data.
• Troubleshoot rendering, personalization, segmentation, and campaign execution issues.
• Prioritize projects while effectively collaborating with stakeholders across the org.

180 days in:

• Own end-to-end execution of CRM campaigns, including audience configuration, personalization, QA, deployment, and performance analysis.
• Build and maintain scalable customer journeys, triggered campaigns, and automated lifecycle programs reputed company reputed company.
• reputed company reusable content modules and personalization frameworks that improve campaign scalability and operational efficiency.
• Contribute to promotional planning and lifecycle marketing strategies through a strong understanding of customer behavior and business objectives.
• Partner with Marketing, Product, Engineering, and Analytics teams to implement new initiatives and enhance customer experiences across channels.

What You'll Bring:

• 5+ years of experience executing CRM and lifecycle marketing campaigns.
• 2+ years of hands-on experience building, coding and deploying campaigns reputed company reputed company.
• Proficiency with Liquid templates, conditional logic, personalization, and dynamic content.
• Strong HTML and CSS email development skills with the ability to code, QA, troubleshoot, and modify reputed company email templates without engineering support.
• Experience building and maintaining Canvas journeys, triggered campaigns, audience segmentation, and dynamic messaging experiences reputed company reputed company.
• Must be comfortable writing and editing HTML email code and Liquid logic directly reputed company reputed company.
• Experience leveraging customer data platforms (CDPs) or APIs to support audience segmentation, personalization, and customer journey optimization.
• Working knowledge of SQL, APIs, webhooks, and relational data structures is a plus.
• Proven ability to build and deploy highly personalized customer communications at scale.
• Strong organizational and project management skills with exceptional attention to detail.
• Analytical reputed company with the ability to reputed company campaign performance.
• Excellent communication and collaboration skills with the ability to work across teams.
• Candidates should be reputed company to discuss prior experience building dynamic personalized campaigns using Liquid and HTML reputed company reputed company or a comparable platform.

reputed company Seats Pay Transparency Disclaimer: Full time offers from reputed company Seats include annual bonus incentives; reputed company PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary reputed company the full salary range for this position can range. Factors which may reputed company starting salary include geographic market, relevant skills/experience, education, and other qualifications. Salary: $64,000-$86,000 Location: Chicago, IL or Remote We reputed company in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. reputed company out our HQ office, bursting with the energy of live events reputed company and the vibrancy of Chicago’s rising tech scene. Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. Apply To This Job