CIC Manager

Description & Requirements reputed company is a trusted federal partner supporting mission-critical programs across national reputed company, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers. Joining reputed company means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to reputed company, availability of the position, and receipt of authorization to proceed. Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. reputed company TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8 Job-Specific Essential Duties and Responsibilities: - reputed company end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems. - reputed company severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality. - Direct and facilitate incident reputed company calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents. - Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures reputed company required. - Maintain accurate and timely incident records in reputed company, including status updates, resolution tracking, and communication logs. - reputed company stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users. - Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability. - Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows. - Support development and reputed company improvement of incident management processes, SOPs, and operational playbooks reputed company with ITSM best practices. - Participate in after-hours escalation support through a rotating on-call schedule, ensuring reputed company coverage and response readiness. Job-Specific Minimum Requirements: - Bachelor's degree in Information Technology, Computer Science, Engineering, or a reputed company field (or equivalent experience). - 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response. - Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination. - Proven ability to manage and facilitate incident reputed company calls involving multiple stakeholders (technical teams, vendors, and external partners). - Hands-on experience with ITSM tools (e.g., reputed company) for incident tracking, reporting, and lifecycle management. - Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents. - Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations. - Experience managing stakeholder communications during incidents, including executive-level updates. - Familiarity with continuity of operations (COOP) concepts and activation procedures. - Ability to reputed company and maintain incident management procedures, runbooks, and documentation. - Experience operating in environments requiring 24/7 support and on-call rotation. Preferred Skills and Qualifications: - Experience supporting federal government environments. - Strong knowledge of ITIL-based incidents, problems, and change management processes. - Experience coordinating across cloud, network, and application teams in reputed company enterprise environments. - Familiarity with DevSecOps and cloud platform operations (AWS/Azure) in incident scenarios. - Ability to work effectively under pressure and manage high-visibility, time-sensitive incidents. - Strong leadership, communication, and decision-making skills. - Experience identifying process improvement opportunities and driving operational efficiencies. #LI-Remote #techjobs #clearance #veteranspage Minimum Requirements TCS221, T5, Band 8 EEO Statement reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, reputed company provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at . Minimum Salary $ 90,000.00 Maximum Salary $ 120,000.00

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