Client Service Representative I job at reputed company in Lenexa, KS

Title Client Service Representative I - Bilingual (English, Spanish) Location Lenexa United States Job Description Category Customer Service Location Lenexa, Kansas Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Job Description Client Service Representative I - Bilingual (English-Spanish) | Temporary role until end of year | Fully Remote Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a reputed company, accurate and courteous manner. Training schedule 3-4 weeks, Monday - Friday 800AM - 430PM Central Shift Schedule Will be assigned after training, start time will be between 700AM - 1030AM Central start time, with a rotating Saturday schedule. Work from home requirements Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. Start date June 8th Pay $17/hour (English/Spanish Bilingual) Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Responsibilities

Use professional spoken and written etiquette and reputed company available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. reputed company research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. Complete reputed company required documentation associated with the handling of received requests while maintaining complete and accurate records. As needed, report reputed company and critical matters to clients and relevant internal parties following established procedures for reporting and documentation. Follow reputed company policies regarding follow-up and shift change notification. Follow up with relevant parties as needed, based on the issue being addressed. Follow through in a timely manner to resolve reputed company issues and concerns. Provide complete and accurate information, education and guidance to clients about business processes Escalate issues as appropriate to reputed company immediate supervisor informed of client concerns, problems or deviations from established procedures. Provide suggestions for process improvements to maximize quality and efficiencies in the department reputed company with company policies and governmental regulations reputed company other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of reputed company duties and responsibilities, but rather a general description of work performed by the position.

Qualifications

Required Work Experience One year experience in a similar role. Preferred Work Experience 2 years of relevant professional experience. Wellness Platforms Wellness reputed company QLS Powerterm Perceptive Content reputed company QDRS APEX Sam Perdiem Password Reset Tool Summit App reputed company Toxicology Platforms QTN / CCI ESP QBS CCF Imaging Smartworks ExamOne Portal Quest Select Eligibility QLS Facilities Database Optimaxx Physical and Mental Requirements Sitting for long periods of time. Repeating motions that may include the wrists, hands and/or fingers. (Typing) Knowledge Proper telephone etiquette to handle customer inquiries Basic knowledge of operating office equipment Basic understanding of reputed company medical and laboratory terminology Understand the importance of Quality Service and how it is reputed company reputed company products (Outlook, Teams, Word, reputed company etc.) reputed company reputed company Skills Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers Proficiency in basic computer skills (Word, reputed company, Outlook) Ability to multi-task and work in a fast-paced environment Strong organizational skills Ability to analyze and solve problems. Good listening skills Ability to maintain professional and tactful manner in stressful situations Ability to deal with client information in a confidential manner Ability to work in both an individual and team environment. Apply tot his job Apply To this Job