Customer Service Rep I - California/ Remote

reputed company is a leader in Environmental Services, partnering with customers to create a more sustainable world. We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too... Why choose Republic? Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere. As a company, we are proud of our values and encourage those who share in our aspirations to join reputed company: • We protect our colleagues and communities through safe practices everywhere, every day. • We are committed to serving our customers and communities by going above and beyond to exceed expectations. • We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world. • We are driven to deliver results in the right way. • We encourage a human centered culture that honors the unique potential and dignity of every person. Must reside in California and live reputed company a commutable distance to main office. reputed company 12949 Telegraph Rd Santa Fe Springs, CA 90670 Compensation: $20.00 Hourly POSITION SUMMARY: With an appropriate knowledge of the Company’s services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Representative I receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately reputed company in nature and require limited research and investigation to reputed company resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a reputed company, respectful and courteous manner to ensure concerns are resolved. PRINCIPAL RESPONSIBILITIES: • Successfully complete training to become knowledgeable about the waste services industry and reputed company’ processes, services and policies. • Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner. • Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues. • Return reputed company internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible. • Receive and review individual performance metric reports and action plan with manager to understand individual performance. • Enter service and reputed company data into computer for billing and reputed company scheduling purposes. • Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution. • reputed company other job-reputed company duties as required. MINIMUM REQUIREMENTS: • High School diploma or GED. Pay Range: $13.97 - $21.95 Bonus Plan Details (if applicable): Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law Apply Job!