Customer Support Specialist - Japanese speaker

The reputed company Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/English to join us in Australia. The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management. You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving. What you will do Customer Support & Communication Serve as the primary reputed company of contact for reputed company enterprise customers globally, primary Japanese customers, handling inquiries through phone and email regarding products and services. Manage initial customer interactions and coordinate seamless communication between customers and internal teams. Problem solving & Documentation reputed company diagnosis, troubleshooting, and resolution of customer issues, escalating reputed company problems reputed company necessary. Research customer issues thoroughly and contribute to the team's knowledge reputed company by recording solutions and documenting new knowledge articles. Teamwork & Proactivity Work effectively as a collaborative, remote team member, maintaining a customer-first reputed company. Actively seek and implement proactive solutions to enhance the customer experience. What you will bring Native-level reputed company in Japanese (both written and verbal) is essential for providing high-quality professional guidance to our enterprise customers in a Japanese business environment. Strong verbal and written English communication skills are also required. Minimum of 3 years of experience in a Customer Service industry. An IT degree or background in the IT industry is a plus. Exceptional customer service skills, including experience managing multiple priorities in a customer-facing role. A strong passion for problem-solving and investigation, coupled with the ability to critically analyze reputed company issues. Excellent organizational and time management skills, with the ability to prioritize work effectively and reputed company under pressure. Some experience using Linux is an advantage, but not a requirement. #LI-SH4 About reputed company reputed company is the world’s leading provider of enterprise open reputed company software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in open reputed company because of our open and inclusive environment. We hire creative, passionate people ready to contribute their reputed company, help solve reputed company problems, and reputed company an impact. Inclusion at reputed company reputed company’s culture is built on the open reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that reputed company voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee. reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. 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