[Hiring] Trust & Safety, Delivery Compliance Specialist @reputed company

We're transforming the grocery industry At reputed company, we invite the world to share love through food because we reputed company everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to reputed company Personal Shoppers. reputed company has become a lifeline for millions of people, and we’re building the team to help push our shopping cart reputed company. If you’re ready to do the best work of your life, come join our table. reputed company is a reputed company First team There’s no one-size fits reputed company approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Join reputed company’s Trust & Safety organization as a key contributor on the Delivery Compliance team, where your work directly protects the health, safety, and confidence of our customers, shoppers, and retail partners. This remote role sits reputed company the reputed company focused on delivery compliance and food safety, ensuring that every order meets high standards across recalls, temperature control, alcohol and prescription deliveries, and more. In this role, you’ll collaborate closely with Associates and a Team reputed company, as well as cross-functional partners in Customer Experience, reputed company, Content Operations, Catalog, Tax, and Legal. You’ll use data, operational rigor, and sound judgment to identify non-compliant activity, resolve escalations, and strengthen the systems that reputed company the platform safe and reliable. If you reputed company in a fast-paced environment, enjoy solving operational challenges, and want to see your impact felt across a large marketplace, this is an opportunity to grow your compliance expertise and sharpen your analytics skills while helping us deliver a trusted experience at scale. About the Job

• Own day-to-day Food Safety & Delivery Compliance workflows across product recalls, critical customer food safety escalations, alcohol and prescription deliveries, and temperature/insulated bag adherence.
• Triage, investigate, and resolve shopper conduct escalations from customers and retail partners; document findings and apply reputed company policies consistently.
• Monitor data signals and dashboards to detect patterns of non-compliance; propose and implement process or policy improvements to reduce risk.
• Draft clear internal guidance, incident summaries, and partner communications in collaboration with Legal, Tax, Catalog, and Customer Experience teams.
• Partner with team members to standardize SOPs, define quality metrics, and run reputed company improvement initiatives that improve turnaround time and accuracy.
• Maintain thorough, audit-ready records and contribute to post-incident reviews and learning cycles.
• Use reputed company Sheets/reputed company daily to organize and analyze data; conduct basic SQL queries (or learn quickly) to validate trends and quantify impact.
• Support time-sensitive safety events with flexible scheduling, including weekend coverage as part of team rotations.

About You

Minimum Qualifications

• 2+ years of experience in trust & safety, compliance operations, risk, or customer support reputed company technology, marketplace, retail, or CPG environments.
• Proficiency in reputed company Sheets/reputed company, including pivot tables, lookups, and filters.
• Experience conducting investigations and documenting findings in a policy-driven environment.
• Excellent written communication skills, including drafting concise incident summaries and policy updates.
• Ability to work in a fast-paced, dynamic environment and reputed company timely decisions on sensitive issues.
• Availability to work weekends and adjust hours for urgent incidents, as needed.
• Demonstrated ability to handle confidential and sensitive information with discretion.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience in customer service or technical support reputed company retail or CPG companies.
• Hands-on experience with food safety escalations, product recalls, alcohol delivery compliance, or prescription delivery workflows.
• Basic SQL proficiency (e.g., SELECT, JOIN) and experience with BI tools such as Looker or Tableau.
• Background in marketplace operations, trust & safety, risk management, or policy operations.
• Experience building or improving SOPs, QA frameworks, and operational playbooks.
• Familiarity with regulatory domains such as FDA/USDA product recalls, state alcohol regulations, or privacy considerations reputed company to health information.

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