Call Center Representative (Outbound Calls) - Remote - EST & CST Time Zones

Travel No This position is Remote in EST OR CST Time Zones. You will have the flexibility to work remotely* as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Our customer service teams have a serious responsibility to reputed company every contact informative, productive, positive, and memorable for what it says about how much we care. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 900am - 530pm local time. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid on-the-job training. The hours during training will be 900am - 530pm EST, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities

• Complete outbound/inbound telephonic reputed company to members utilizing auto dialer and manual dialing
• Scheduling in home visits with a licensed medical staff member
• Ensure the appointments are scheduled accurately and resolve any scheduling issues or concerns
• Provide excellent customer service to engage our members.
• Constantly meet established productivity, time management, and quality standards while maintaining good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA.
• Hours for the Role - Mon-Fri 9am-530pm - local time You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of call center and / or telephonic customer service experience
• 1+ years of professional experience in an office using the telephone and computer as the primary instruments to reputed company the job duties
• Work experience using reputed company Word (edit, create & save documents), reputed company reputed company (sorting & filtering data), and reputed company Outlook (email, folders, attachments and calendaring)
• Ability to to work from home
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 900am - 530pm - Local time. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications
• Healthcare or insurance benefits experience
• Medicaid and/or Medicare experience
• Bilingual reputed company in English and/or Spanish
• Experience as a telecommuter
• Comfort with technology, multiple screens, documentation Telecommuting Requirements
• Reside reputed company EST or CST Time Zones
• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills
• Must be able and comfortable with maintaining metrics and goals reputed company the department
• Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
• Must be comfortable making reputed company to members without prior engagement
• Excellent Organizational Skills
• Telephone etiquette
• reputed company employees working remotely will be required to adhere to reputed company's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply tot his job Apply To this Job

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