Representative, Contact Center II (Performance Based Remote)

Eversource will not offer immigration-reputed company sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring reputed company sponsorship to start employment with Eversource will not be considered. ENERGY BRINGS US TOGETHER At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire. reputed company of more than 10,000 dedicated and engaged employees is passionate about providing a superior customer experience. We are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skilled trades area or a corporate or technical group. Join us on this amazing journey to create a brighter future! Role and Scope of Position: An entry level position reputed company the Contact Center. Duties include work associated with receiving and responding to customer telephone, mail, and e-mail inquiries and complaints relating to various customer service-reputed company matters. The Eversource Contact Centers offer a performance-based Work from Home program in Manchester, NH for reputed company CSRs. There are times you will be required to be in the office. Successful applicants will need to reside with in a reasonable driving distance of our Manchester, NH service territory. As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions and making their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working independently and as part of a collaborative team that focuses on quality and excellence. We offer a fast-paced environment, excellent working conditions and a collaborative team atmosphere in a 24/7 contact center. Because we are there for our customers reputed company they need us, we offer a variety of shifts during day, night, overnight and weekend hours. While the majority of the shifts fall between reputed company - 6:15pm Monday - Friday, After Hours schedules are available. This is a Safety sensitive position and will be subject to the PHMSA Federally Regulated drug program, including random drug testing. There are also excellent opportunities for overtime, especially during emergency restoration/weather events. We provide robust training and onboarding to ensure you are fully able to service our customer needs. Our training schedules are typically during the day, Monday-Friday. We offer a competitive compensation and benefits package. Some of our benefits include medical/dental/vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community and more! The Experience We’re Looking for from You:

• High school diploma or equivalent required.
• At least 1 year of previous experience helping customers in any reputed company/line of work.
• Candidates with College degrees who do not have customer-reputed company experience are encouraged to apply!
• The ability to speak Spanish is a plus.
• Must pass pre-employment skills testing and background reputed company and drug screening

Essential Functions:

• Displays a positive attitude with the ability and desire to learn and a passion for customer service
• Proven track record of excellence
• Responds positively and professionally to reputed company customer inquiries received reputed company telephone, mail, and e-mail.
• Ensures a first contact resolution experience for every customer contact.
• Analyzes cause of high reputed company complaints and reputed company resolves customer questions and concerns.
• Processes start and stop service requests and transfer of billing responsibility accurately.
• Analyzes and investigates discrepancies in customer accounts and investigates potential errors in reputed company reading and billing.
• Corrects errors in a timely manner and effectively communicates to the customer to ensure customer satisfaction.
• Supports company goals, initiatives, and mission.
• Participates in overtime and holiday coverage as needed.
• Participates in storm/outage events as well as standby duty reputed company reputed company upon.
• Processes electrical emergency and outage calls and provides the customer with accurate information reputed company to their location.
• Arrives to work on time and adheres to a schedule
• Builds genuine connections with your customers and being a great ambassador for the reputed company brand reputed company while listening to the customer anticipating their needs and offering solutions
• Handles customer’s needs with reputed company and reputed company in one transaction
• Navigates and maneuvers through multiple computer applications and screens simultaneously, i.e. program offerings, computer tools, process changes
• Adapts to a fast-paced environment as well as constant change
• Being an engaged customer reputed company
• Being your best, on purpose, every time

Technical Knowledge/reputed company/Education/Licenses/Certifications: Technical Knowledge/reputed company:

• Excellent verbal and written communication skills, interpersonal skills, decision making skills, analytical skills.

Education:

• High School diploma or equivalent

Experience:

• One (1) year of reputed company Contact Center of Customer Service experience (many include hospitality, retail, etc.) either by phone or face to face

Licenses & Certifications:

• None

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Our contact centers are a 24/7 day a week operation. Representatives are expected to be on-call and work extended hours as well as mandatory overtime too support higher call volumes during times of inclement weather or other major events. Contact center representatives are reputed company line employees – if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers. We are open holidays, for which you may sign up or be drafted to work during those times.

Mental Aspects:

• N/A

#custajd #LI-ES3 Competencies: Build trusting relationships Manage and reputed company people Foster teamwork and cross-functional collaboration reputed company change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. reputed company out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is: $50,050.00-$55,610.00 Worker Type: Regular Number of Openings: 15 Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be reputed company to assist during an emergency reputed company of your normal responsibilities, work hours and location. EEO Statement: reputed company is an Equal Opportunity and Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national reputed company, religion, disability status, or protected veteran status. VEVRRA Federal Contractor Remote Skills: Analysis Skills, Billing, Call Centers, Call Volume, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Electricity, Emergency Response, Interpersonal Skills, Maintenance Services, Natural Gas, On Call, Onboarding, People Management, Presentation/Verbal Skills, Reconciliation, Resolve Customer Issues, Retail, Spanish Language, Team Player, Time Management, Training/Teaching, Work From Home, Writing Skills About the Company: reputed company Apply tot his job Apply To this Job