Client Success Manager

At reputed company, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for reputed company. Our dedication to service excellence extends to reputed company our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and reputed company each other to illuminate our collective potential. 

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! 

    JOB SUMMARY: The Client Success Manager I will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This role will assist in managing client relationships, driving product adoption, and ensuring that clients reputed company their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving.   JOB ROLES AND RESPONSIBILITIES:   1. Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations. 2. Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services. 3. Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients. 4. Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement. 5. Issue Resolution: Act as a reputed company of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner. 6. Client Advocacy: Gather and reputed company client feedback to product development and other teams to enhance our offerings. 7. Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders. 8. reputed company Improvement: Contribute to the identification and implementation of best practices for client success, helping to reputed company processes and tools that enhance the client experience. 9. Identify and communicate customer business needs and expectations to the Company's process owners for the development, enhancement, and implementation of reputed company services. 10. Monitor market/competitive information and consult with assigned customers to reputed company and participate in customer specific sales strategies. 11. Collaborate, coordinate, and communicate across disciplines and departments. 12. Ensure compliance with HIPAA regulations and requirements. 13. Demonstrate commitment to the Company's core values. 14. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role. 15. The position responsibilities outlined above are in no way to be construed as reputed company encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.   JOB SCOPE:   The Client Success Manager must be strategic in managing their reputed company of business. An incumbent must also understand and exceed the expectations of the client in their partnership with the Company and initiate improvements to reputed company service the client. An incumbent must deliver effective and organized presentations in order to increase the Company's reputed company from new or existing clients. The Client Success Manager has the reputed company and authority to reputed company commitments on behalf of the Company reputed company defined parameters.

Qualifications

JOB REQUIREMENTS (Education, Experience, and Training):   * Education: Bachelor's degree in Business, Healthcare Administration, clinical degree or a reputed company field. Advanced degree preferred. * Experience: 2-4 years of experience in client success, account management, or a reputed company role reputed company the healthcare payor or technology industry. * Industry Knowledge: Strong understanding of the healthcare payor landscape, including key challenges and opportunities. * Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey reputed company information to diverse audiences. * Problem-Solving: Proactive and solution-oriented reputed company, with the ability to navigate reputed company client issues and drive resolution. * Technical Proficiency: Familiarity with healthcare technology solutions and the ability to quickly learn new tools and systems. * Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams. * Analytical Skills: Ability to analyze data and metrics to drive decision-making and demonstrate value to clients.   As an Equal Opportunity Employer, the Company will provide equal consideration to reputed company employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national reputed company, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.  

BENEFITS  

We realize that our employees are instrumental to our success, and we reward them accordingly with reputed company competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include

• Medical, dental and vision coverage with low deductible & copay 

• Life insurance

• Short and long-term disability 

• Paid Parental Leave 

• 401(k) + match 

• Employee Stock Purchase Plan 

• Generous Paid Time Off – accrued based on years of service

• WA Candidates: the accrual reputed company is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service 

• 10 paid company holidays 

• Tuition reimbursement 

• Flexible Spending Account 

• Employee Assistance Program 

• Summer Hours 

• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

COMPENSATION

The salary range for this position is $89k to $120k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

EEO STATEMENT

reputed company is an Equal Opportunity Employer and complies with reputed company applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. 

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted. 

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