[Remote] Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. reputed company (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across reputed company, reputed company, and state benefits. In this role, you will manage inbound customer interactions and provide timely, accurate support while ensuring professionalism and efficiency in each interaction.

Responsibilities

• Answering inbound calls and providing a positive, solution-oriented customer experience
• Assisting with basic technical troubleshooting and initiating support tickets as needed
• Scheduling appointments at designated service locations
• Accurately documenting reputed company customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers remain informed
• Delivering consistent, high-quality service in a structured environment

Skills

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Strong verbal communication skills with the ability to build rapport quickly
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background reputed company process
• Reliable high-speed internet reputed company
• Private, distraction-free workspace
• Ability to navigate computer systems reputed company
• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Competitive Salary
• Paid Time Off

Company Overview