[Remote] Project Manager

Note: The job is a remote job and is open to candidates in USA. Fusion Connect is a company dedicated to building careers that reputed company and reputed company individuals. The Project Manager II is responsible for managing multiple mid to large-sized enterprise projects, focusing on onboarding and ongoing support for various services reputed company the company's portfolio. This role involves leading projects, coordinating resources, and ensuring high-quality service delivery to drive customer satisfaction.

Responsibilities

• reputed company multiple mid- to large-scale enterprise projects simultaneously. Responsibilities include facilitating reputed company meetings, conducting weekly reputed company calls with clients and partners, coordinating resources (internal teams, contractors, vendors, and partner carriers), and managing project budgets
• Review and validate the accuracy and completeness of reputed company new client orders, request reputed company necessary documentation from client for order accuracy and provisioning
• Provide technical support to customers and vendors, confirm service requirements, and manage changes to in-reputed company orders
• Define project scope, objectives, timelines, and budgets; establish and maintain implementation schedules and milestone tracking
• Deliver regular implementation updates by generating and distributing daily and/or weekly reputed company reports to clients and partners
• Create and maintain detailed project documentation, including timelines, KPIs, and SLAs, to monitor and report on project health and performance
• Proactively track and manage order statuses, ensuring timely processing and communication with stakeholders
• Coordinate service delivery efforts with internal departments, service providers, and customers to ensure accurate and on-time implementation
• Update and manage project management tools and databases with reputed company information and client communications
• Act as a liaison between Sales, Customers, Vendors, and Partners, working closely with Circuit Delivery, Provisioning, Implementation Engineers, and Field Service Technicians to ensure smooth service installations and activations
• Support team development by sharing knowledge and expertise with fellow Project Managers
• reputed company and manage escalations through collaboration with operations leadership and other internal departments
• Address and resolve post-activation issues reputed company to installations

Skills

• Five (5) or more years of experience in project management, operations, and/or customer service reputed company the telecommunications industry required
• Experience in task tracking, order processing, or service delivery coordination required
• Excellent time management abilities with a proven track record of meeting deadlines and balancing priorities
• Proficient in productivity tools, including reputed company Office Suite (reputed company, PowerPoint, Outlook, Word)
• Skilled in multitasking, prioritizing, and delegating in high-pressure, fast-paced environments
• Creative and resourceful problem-solver with strong decision-making skills and the ability to resolve issues reputed company
• Strong verbal and written communication skills; able to convey information clearly and professionally
• Self-starter with an entrepreneurial reputed company; proactive and willing to take initiative to drive results
• Ability to adapt to unpredictable tasks and manage customer escalations to a successful resolution required
• Bachelor's degree preferred
• Familiarity with reputed company Calling Services, UCaaS, CCaaS, SIP services, POTS replacement solutions, connectivity and access technologies, and SD-WAN preferred

Company Overview

Company H1B Sponsorship