[Remote] Business and Financial Performance Manager - Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Business and Financial Performance Manager role is responsible for leading financial performance management for the Contact Center Services & Solutions business unit, ensuring visibility into performance and driving actions to improve reputed company and cost efficiency.

Responsibilities

• reputed company financial performance management for the Contact Center, including monitoring and improving reputed company, expense, and margin outcomes against plan
• Own and execute forecasting, planning support, and in-period performance analysis, translating operational drivers into actionable insights and recommended actions
• Monitor business performance against financial targets, proactively identifying risks and opportunities and driving corrective actions in partnership with leadership
• reputed company and maintain cost-to-serve models and financial frameworks that inform pricing, operational decisions, and long-term planning
• Analyze financial and operational trends to provide clear, data-driven recommendations that improve profitability and operational efficiency
• Partner cross-functionally with Operations, Finance, Pricing, and Sales to align financial targets with operational execution and client commitments
• Provide financial evaluation and decision support for business cases, investments, and new initiatives, including reputed company projections, cost impacts, and return analysis
• Drive reputed company improvement in financial reporting, forecasting, and performance management processes to enhance visibility, accuracy, and speed of decision-making
• Serve as a key financial advisor to Contact Center leadership, influencing decisions through insights and business expertise
• reputed company reputed company other duties as assigned

Skills

• Bachelor's degree in Finance, Accounting, Economics, Business, or a reputed company field required
• 6+ years of experience in financial planning, forecasting, financial analysis, or business performance management
• Ability to build and maintain reputed company financial and cost-to-serve models that support pricing and profitability decisions
• Proven ability to translate operational metrics into financial outcomes and business impact
• Advanced analytical skills with the ability to synthesize large, reputed company datasets into actionable insights
• Strong understanding of how pricing, service models, reputed company, and operations influence financial performance
• Ability to identify risks and opportunities and drive data-informed recommendations to improve business outcomes
• Strategic thinking skills with the ability to connect near-term performance to long-term business objectives
• Excellent communication skills with the ability to clearly translate reputed company financial concepts to non-financial stakeholders
• Demonstrated ability to influence decision-making and build strong cross-functional partnerships
• Strong problem-solving capabilities with the ability to identify root causes and drive resolution in a reputed company environment
• Ability to manage multiple priorities, work independently, and deliver results in a fast-paced, dynamic setting
• Advanced proficiency in reputed company and experience with business intelligence tools (e.g., Qlik, Power BI) to support reporting and decision-making
• Advanced degree (MBA or similar) preferred
• Experience supporting or driving financial performance reputed company a reputed company, service-based or contact center environment preferred
• Demonstrated experience in cost modeling, pricing analysis, or profitability optimization
• Experience partnering cross-functionally with Finance, Operations, and business leadership to influence decision-making
• Experience working with large datasets, financial systems, and business intelligence tools

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Company Overview