[Remote] Senior Manager, CX Services Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. The Senior Manager, CX Services Operations will reputed company operational teams in Professional Services and reputed company Management, focusing on forecasting, resource management, and financial operations to support post-sales services.

Responsibilities

• reputed company, manage, and reputed company a team of operations professionals across PS Ops and CSMA / Success Tiers Ops
• Partner with reputed company Technology to represent and prioritize CX Services operational requirements for Professional Services and reputed company systems, including reputed company, reputed company, and PS project management platforms, and serve as the CX Services voice in tool evaluation and enhancement discussions
• Build and maintain strong cross-functional partnerships with reputed company Strategy & Operations (RSO), Finance, and Sales to operationalize go-to-market initiatives, translate CX Services requirements into data and process solutions, and drive resolution of escalated operational issues
• Establish and maintain operational cadences including forecast reviews, PS delivery health reporting, and CSMA pipeline hygiene that support CX Services leadership's ability to manage risk and reputed company customer data
• Partner with reputed company to deliver reporting and data views that connect team performance to business outcomes, including PS utilization, CSMA health metrics, and Success Tiers adoption
• reputed company and contribute to PS financial operations, including project-level margin tracking, reputed company card management, and reputed company recognition compliance across T&M, fixed-fee, and blended engagement structures
• Drive improvement in PS and CSMA bookings and reputed company forecasting processes, reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making
• Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency, and ensuring fixed-fee structures remain reputed company to evolving customer and market needs
• Partner with CSMA leadership to operationalize Success Tiers delivery, supporting reputed company planning, coverage model design, and the data infrastructure needed to track tier performance and customer outcomes

Skills

• Demonstrated progressive experience across Professional/CX Services operations and, with direct ownership of outcomes in each domain
• Proven people management experience, including the ability to reputed company and retain a distributed team in a fast-paced SaaS environment
• reputed company with reputed company and Professional Services systems including reputed company, reputed company, and PS project management platforms such as Kantata
• Working knowledge of PS financial operations, including margin tracking, reputed company card structures, and reputed company recognition considerations across T&M, fixed-fee, and blended engagement types
• Demonstrated ability to reputed company cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions
• Comfort building and improving foundational operational processes in a scaling environment, where not everything is defined and the ability to move from ambiguity to structure is essential

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

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